Partner Success & Delivery Manager

emeraldx; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Emerald invites an experienced Customer Success & Delivery Manager to join Insurtech Insights in London. You will own end-to-end delivery for sponsor activations, shape inventory for pre-sale, and ensure demonstrable ROI for partners.

You will coordinate across marketing, operations and content teams, manage expectations, and drive retention and growth with a focused, relationship-driven approach in a fast-paced events business.

Qualifications

• Proven account management or customer success experience
• Strong project-management skills
• Experience owning or managing inventory, product or a portfolio of deliverables
• Experience in events, media, or related B2B sectors preferred
• Strong relationship-building and consultative skills
• Creative problem-solver with a proactive, resilient and highly organised approach
• Experience with CRM platforms
• Excellent verbal, written and presentation skills
• Proficiency in Microsoft Office
• Willingness to travel to support our global events across Europe, the USA and Asia

Responsibilities

• Project-manage the delivery of sponsor activations end to end – owning timelines, dependencies, stakeholders and deliverables across marketing, operations and content
• Own and manage the sponsorship inventory – keeping it accurate, current and well-structured across our events
• Guide inventory and product development using customer feedback – bring the voice of the customer into what we build and take to market
• Partner with account managers pre-sale to shape packages and align inventory to what customers actually want and value
• Own delivery and the sponsor experience post-sale – make sure every deliverable lands, every expectation is met, and every partner sees a clear, demonstrable return on their investment
• Own retention across the given account base – keep accounts healthy year-round and work with the account manager to renew and rebook every partner
• Support year-on-year account growth – proactively identify and surface upsell and cross-sell opportunities
• Act as the day-to-day point of contact for sponsors, owning communication and making sure queries are routed and resolved quickly
• Own the onboarding of new sponsors, setting achievable expectations and putting each partner on a clear journey to success
• Address sponsor concerns promptly and creatively, drawing on the full Emerald network
• Train and educate partners on new products, formats and sponsorship opportunities
• Support exhibitors with set-up, on-site activation and tear-down at our events
• Maintain accurate account and inventory records, activity and forecasting within Pipedrive
• Stay current on developments in the insurtech market and the wider events industry

Skills

Account management

Project management

CRM systems

Relationship-building

Communication

Tools

Pipedrive

Salesforce

Job description

Emerald invites an experienced Customer Success & Delivery Manager to join Insurtech Insights in London. You will own end-to-end delivery for sponsor activations, shape inventory for pre-sale, and ensure demonstrable ROI for partners.

You will coordinate across marketing, operations and content teams, manage expectations, and drive retention and growth with a focused, relationship-driven approach in a fast-paced events business.