Partner Success & Delivery Manager

Emerald X; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Global travel for events

Job summary

Emerald X, through its Insurtech Insights unit in London, is seeking a Customer Success & Delivery Manager to join the Global Partnerships team. This role spans the full customer journey—from shaping sponsorship inventory before deals to end-to-end delivery after signing, ensuring a demonstrable return for partners.

The successful candidate will nurture relationships across new and existing accounts, coordinate delivery with marketing, operations, and content teams, and act as the connective

Qualifications

• Proven account management or customer success experience in a client-facing role.
• Strong project management with multiple stakeholders and deadlines.
• Experience owning inventory or a portfolio of deliverables.
• Background in events, media, or related B2B sectors preferred; insurance/insurtech is a bonus.

Responsibilities

• Project-manage sponsor activations end to end, coordinating timelines and deliverables.
• Own and manage sponsorship inventory across events to support sales.
• Translate customer feedback into inventory and product development actions.
• Collaborate with pre-sale and post-sale teams to align packages with customer value.
• Ensure delivery and sponsor experience post-sale with measurable ROI.
• Support year-on-year account growth through upsell and cross-sell opportunities.

Skills

Account management

Project management

Relationship building

CRM systems

Negotiation

Cross-functional coordination

Tools

Pipedrive

Salesforce

Job description

Emerald X, through its Insurtech Insights unit in London, is seeking a Customer Success & Delivery Manager to join the Global Partnerships team. This role spans the full customer journey—from shaping sponsorship inventory before deals to end-to-end delivery after signing, ensuring a demonstrable return for partners.

The successful candidate will nurture relationships across new and existing accounts, coordinate delivery with marketing, operations, and content teams, and act as the connective