Partner Experience Executive

We Are Adam; Manchester; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

We Are Adam is seeking a Partner Experience Executive to join its Public Sector Sales Support team. You will work with Account Managers and the Partner Alliance team to nurture relationships with IT partners, distributors and customers, ensuring smooth day-to-day processes.

This role offers a collaborative, fast-paced environment with strong organisational needs. The position is hybrid (3 days in the office, 2 from home) across locations including Manchester, Bristol, Leeds, Buckinghamshire or

Qualifications

• Confident communicator with ability to build relationships.
• Strong organisational and time management skills.
• Attention to detail, especially with invoices and admin tasks.
• Proficient in Microsoft Office applications.
• Able to work independently and as part of a team.
• Comfortable in a fast-paced environment with tight timelines.

Responsibilities

• Build and maintain relationships with IT partners, distributors, customers and internal Account Managers.
• Support the Partner Alliance team with invoicing and payment processes.
• Process and manage Partner Alliance invoices accurately and on time.
• Collaborate with colleagues across Sales Support, Account Management and Partner Alliance.
• Handle general enquiries from customers, partners and Account Managers.
• Provide day-to-day administrative and operational support to ensure processes run smoothly.

Skills

Communication

Organisation

Attention to detail

Time management

Teamwork

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

Location: Manchester, Bristol, Leeds, Buckinghamshire or South Coast

Hybrid: 3 days in the office and 2 from home

Permanent: Full time

A leading technology solutions provider is looking for a Partner Experience Executive to join its established Public Sector Sales Support team. Working alongside Account Managers and the wider Partner Alliance team, you'll play an important role in supporting relationships with Softcat's specialist public sector partners, helping to ensure the smooth running of day-to-day processes and enquiries.

This is a great opportunity for someone who enjoys working in a collaborative, fast-paced environment, is confident building relationships and has strong organisational skills. You'll be part of a large, experienced team, with plenty of opportunity to develop your knowledge of the technology partner landscape.

The Role:

• Build and maintain relationships with IT partners, distributors, customers and internal Account Managers
• Support the Partner Alliance team with invoicing and payment processes
• Process and manage Partner Alliance invoices, ensuring accuracy and timely completion
• Work closely with colleagues across Sales Support, Account Management and Partner Alliance
• Handle general enquiries from customers, partners and Account Managers
• Provide day-to-day administrative and operational support to ensure processes run smoothly

About you:

• A confident communicator who enjoys building and maintaining relationships
• Strong organisational and time management skills, with the ability to manage competing priorities
• Good attention to detail, particularly when handling invoices and financial administration
• Proficient in Microsoft Office applications
• Able to work independently and use your initiative, while also contributing positively to a team
• Comfortable working in a fast-paced environment and meeting tight turnaround times
• Some experience with general sales support, accounts administration or customer service preferred

We are more than happy to discuss any reasonable adjustments that you may require.