Partner Experience and Operations Executive

Arsenal; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading football club as a Partner Experience and Operations Executive. Play a key role in delivering exceptional partnership experiences, managing matchday operations, and providing administrative support. Ideal for individuals with strong organisational skills and a passion for sports.

Benefits

Reward and recognition scheme

Generous holiday allowance

Internal learning and development programs

Flexible hybrid working

Priority access to match tickets

Health and wellbeing benefits

Employee Assistance Programme

Discounts with Partners

Qualifications

• Experience in a similar operational role in the sports industry.
• Strong multitasking and prioritisation abilities.

Responsibilities

• Oversee partnership matchday operations and manage ticketing, hospitality, and parking.
• Support onboarding processes and advise on logistics throughout partner lifecycle.
• Assist with planning and delivery of partner-related events.

Skills

Planning

Organisational Skills

Attention to Detail

Communication

Flexibility

Job description

The Role

We are looking for a dedicated Partner Experience and Operations Executive to join our Partnerships and Ventures team. You will play an integral role in delivering best-in-class partnerships that support both our club and partner objectives.

You’ll support contractual rights delivery, the attraction of new business, the delivery of matchday event experiences, and provide administrative support across the Partnerships and Ventures team.

Please note: this role requires working on matchdays and events to assist in various duties. Notice will be provided via a matchday rota.

Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we offer a wide variety of opportunities and career paths for all. Our purpose is to act for a winning team, culture, and community. We achieve this by being courageous in the pursuit of progress, championing our community and each other, and doing the right thing (even when no one is looking).

Your day-to-day

1. Oversee partnership matchday operations: Manage the Partnerships ticketing, hospitality, and parking inventory for home fixtures, ensuring world-class experiences and operational support for our partners. Collate partnership matchday activation information and communicate with relevant internal departments. Support on-site matchday delivery as Partnerships Matchday Operations Lead on a rota basis.
2. Manage matchday programme ad schedule: Be a key contact for internal teams and external bodies (e.g., Premier League, The FA, UEFA) regarding contractual matchday programme advertising.
3. Coordinate signed merchandise: Oversee seasonal allocation and distribution of signed merchandise for current and prospective partners, as well as various internal departments.
4. Monitor on-site branding and advertising: Manage LED submissions, running orders, and checks before each matchday. Update digital and static branding placements such as press conference and media backdrops.
5. Deliver events and experiences: Assist with planning and delivery of partner-related events and experiences.
6. Assist with partner onboarding: Support onboarding processes and advise on logistics throughout their lifecycle.
7. Provide finance and administrative support: Assist with administrative tasks like processing invoices, purchase orders, tracking partner payments, and scheduling team meetings.

What we are looking for

1. Experience in a similar role: Proven success in a similar operational role in the sports industry; football experience is desirable but not essential.
2. Planning and organisational skills: Strong multitasking and prioritisation abilities, remaining composed under pressure.
3. Attention to detail: High level of accuracy, confidentiality, and accountability.
4. Motivated and proactive: Take responsibility and proactively seek opportunities to excel.
5. Trusted ambassador: Represent the club professionally, maintaining high standards of behaviour.
6. Communication skills: Excellent verbal and written communication with diverse stakeholders.
7. Flexibility: Willingness to work outside normal hours, including weekends, holidays, and occasional travel to various club sites.

Why choose us

At Arsenal, we foster trust and belonging, proud of our values and what we offer our employees. As a Gunners, you will receive:

• An exciting reward and recognition scheme
• Generous holiday allowance increasing with service
• Internal learning and development programs
• Flexible hybrid working
• Priority access to match tickets
• Competitive health and wellbeing benefits
• Employee Assistance Programme
• Discounts with our Partners

Arsenal for Everyone

We are committed to promoting equality, diversity, and inclusion, ensuring everyone connected to the club feels like part of the Arsenal family. We believe diversity drives our success.

Disability Confident Leader

We welcome applications from people with disabilities and long-term health conditions. If needed, please indicate disability-related adjustments in your application. If you meet the criteria of a ‘disabled person’ under the Equality Act 2010, you may be eligible for interview via the Disability Confident Scheme.

Our Commitment to Safeguarding

We prioritize safe, inclusive environments for children, young people, and adults at risk. Successful candidates will undergo DBS and other background checks, which vary by role.

Application Closing Date - Monday 19th May 2025

Note: We may close applications early if volume is high. We encourage early applications. Good luck!