Partner Account Manager

Francisco Partners; Ashford; On-site; GBP 45,000 - 60,000; Full time

Job summary

GoTo Meeting in Ashford is seeking a Partner Account Manager to develop strategic partnerships in the payments industry. The role involves managing relationships, overseeing partner performance, and identifying growth opportunities.

The ideal candidate has 3+ years of experience in partnership management or business development, along with knowledge of the fintech landscape. Strong communication skills and proficiency in CRM tools like Salesforce are essential. A commitment to cultivating long-term partnerships is a must.

Qualifications

• 3+ years of experience in partnership management, business development, or sales.
• Proven track record of building strategic partnerships that drive revenue growth.
• Deep understanding of business development strategies and relationship management.

Responsibilities

• Establish and maintain relationships with key strategic partners.
• Identify new partnership opportunities within the payments industry.
• Negotiate partnership agreements and contract terms.

Skills

3+ years of experience in partnership management

Proven track record of building and managing strategic partnerships

Knowledge of the fintech landscape

Skilled in CRM tools

Highly motivated and adaptable

Tools

Salesforce

Job description

What's Exciting About The Role

As a Partner Account Manager, you will play a crucial role in developing and maintaining strategic partnerships with key partners in the payments industry. You will manage relationships, oversee partner performance, identify business opportunities for upgrades and growth, and ensure the success of joint initiatives. Additionally, the team services the SMB customer base so there is a requirement to work on smaller upgrade opportunities within this sector.

Key Responsibilities:

Partner Relationship Management:

• Establish and maintain strong, long‑term relationships with key strategic partners.
• Act as the primary point of contact for partners, ensuring effective communication and providing ongoing support.
• Monitor and manage partner performance to ensure alignment with business goals and KPIs.
• Collaborate with partners to identify and address business needs, solutions, and opportunities for growth.

Business Development:

• Identify new partnership opportunities within the payments industry and onboard as new partners.
• Conduct market research to understand the competitive landscape, potential partners, and industry trends.
• Work closely with partners to co‑develop marketing, sales, and go‑to‑market strategies.
• Drive the growth and adoption of payment solutions, ensuring partners achieve their revenue and performance targets.

Partnership Enablement:

• Provide partners with the necessary tools, resources, and training to successfully integrate and sell payment products and services.
• Assist partners with the technical and operational aspects of integration and implementation.
• Collaborate with internal teams (e.g., Product, Marketing, Sales) to ensure partners have the right support for optimal performance.

Contract and Negotiation Management:

• Negotiate partnership agreements, service level agreements (SLAs), and contract terms with partners.
• Work with legal and compliance teams to ensure partnerships comply with industry regulations and company policies.
• Review contract performance, ensuring both parties meet their obligations and expectations.

Reporting and Analysis:

• Track and report on the performance of partnerships, including revenue, engagement metrics, and other key performance indicators.
• Provide insights and recommendations to improve partnership performance.
• Use data and analytics to assess the effectiveness of current partnerships and drive optimization.

Cross‑Functional Collaboration:

• Work closely with product, marketing, and customer success teams to align on partnership initiatives and deliver customer‑focused solutions.
• Assist in resolving any operational, technical, or customer‑related issues raised by partners.

Skills and Experience We Desire

• 3+ years of experience in partnership management, business development, or sales within the payments, fintech, or financial services industry.
• Proven track record of building and managing strategic partnerships that drive revenue growth.
• Knowledge of the fintech landscape, with hands‑on experience working with payment processors, banks, ISOs, PSPs, and broader financial ecosystems is highly desirable.
• Deep understanding of business development strategies and relationship management, with a strong commitment to cultivating long‑term, mutually beneficial collaborations.
• Skilled in identifying, evaluating, and onboarding new partners while effectively nurturing and expanding existing relationships.
• Proficient in using CRM tools such as Salesforce to track pipeline, performance, and partner engagement.
• Highly motivated, adaptable, results‑driven, approachable, collaborative, and eager to take on new challenges with energy and focus.

Our Commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.