Participant Experience Lead - Events

A.S.O. UK; Greater London; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Hybrid working environment

Health Cash Plan access

Enhanced Parental Leave Policy

TOIL for events worked

Auto-enrolled salary sacrifice pension

Five free entries to A.S.O. UK events

Free entry to non-UK events

Cycle2Work scheme

Job summary

A.S.O. UK is seeking a Participant Experience Executive to join a hybrid role based in Clapham Junction, London, SW11, with home working.

The position focuses on delivering a seamless participant journey, handling inbound enquiries, coordinating entry processes, and supporting pre- and post-event tasks. You will become an expert in our processes, plan event fulfilment tasks, and collaborate with multiple teams to ensure an excellent participant experience across our running and cycling events.

Qualifications

• Excellent customer communication across channels and high empathy.
• Strong communication with colleagues and stakeholders to maximise success.
• Excellent organisational and time management skills with ability to multi-task.
• Experience managing external suppliers and coordinating to meet deadlines.
• Proficient with online systems and data handling; high attention to detail.

Responsibilities

• Lead on inbound enquiries and provide outstanding service.
• Plan, build and maintain participant entry processes.
• Sit on project teams and lead on all Participant Experience areas for events.
• Coordinate bib numbers and finisher items fulfilment.
• Create and maintain data sets for pre- and post-event activities.
• Provide data to the wider organisation as required.
• Lead post-event activities including lost property and baggage.
• Support temporary colleagues during busy periods.
• Collaborate with other teams to ensure a seamless customer journey.
• Attend multiple A.S.O. UK events throughout the year.

Skills

Customer communication

Interpersonal communication

Time management

Supplier management

Data handling

Customer handling

Tools

Microsoft Office

Job description

A.S.O. UK is seeking a Participant Experience Executive to join a hybrid role based in Clapham Junction, London, SW11, with home working.

The position focuses on delivering a seamless participant journey, handling inbound enquiries, coordinating entry processes, and supporting pre- and post-event tasks. You will become an expert in our processes, plan event fulfilment tasks, and collaborate with multiple teams to ensure an excellent participant experience across our running and cycling events.