Part-Time Welfare Support Officer for Victims & Survivors

VanRath Search & Selection; Belfast City District; Vor Ort; GBP 27.000 - 34.000; Teilzeit

Zusammenfassung

VanRath are seeking a Welfare Support Officer on a part-time basis in Belfast. The role supports victims and survivors through the Troubles Permanent Disablement Payment Scheme, coordinating welfare advice and ensuring accurate records under GDPR.

The position runs for 3 months initially, with 22.2 hours per week and a pro-rata salary of £30,458 per annum. Applicants should have strong data handling experience and capability in reporting, using MS Office tools for client-focused outcomes.

Qualifikationen

• Experience handling high volumes of sensitive client data.
• Strong communication with clients with varying needs.
• Experience developing reporting templates and progress updates.
• Experience with GDPR and data protection requirements.
• Experience in community/voluntary or statutory environments.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).

Aufgaben

• Develop an understanding of the Troubles Permanent Disablement Payment Scheme and its underpinning legislation.
• Locate, identify and collate information for release to applicants and/or the Scheme Administrator.
• Maintain accurate records of interactions and correspondence, updating management information systems.
• Ensure sensitive client information is managed in accordance with GDPR and data protection requirements.
• Support Welfare Co-ordinator in developing processes and support systems for Welfare Advisors.
• Maintain knowledge of welfare system relating to victims, survivors and families for appropriate support pathways.
• Assist with identifying training and support needs across staff and funded organisations.
• Liaise with the Scheme Administrator, Victims' Payments Board and other stakeholders.
• Act as a point of contact for queries arising from applications.
• Collate information and contribute to programme-level outcome reports and updates.
• Identify opportunities to improve operational systems and procedures.

Kenntnisse

Data protection

Communication

Reporting

GDPR

Microsoft Office

Ausbildung

5 GCSEs including English & Maths

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Jobbeschreibung

VanRath are seeking a Welfare Support Officer on a part-time basis in Belfast. The role supports victims and survivors through the Troubles Permanent Disablement Payment Scheme, coordinating welfare advice and ensuring accurate records under GDPR.

The position runs for 3 months initially, with 22.2 hours per week and a pro-rata salary of £30,458 per annum. Applicants should have strong data handling experience and capability in reporting, using MS Office tools for client-focused outcomes.