Welfare Support Specialist for Victims & TPDPS

Vanrath; Belfast City District; In loco; GBP 27.000 - 34.000; Tempo pieno

Descrizione del lavoro

VANRATH is recruiting a Welfare Support Officer in Belfast on a 3-month initial contract. The role supports victims and survivors via the Troubles Permanent Disablement Payment Scheme, coordinating welfare advice and ensuring data protection compliance.

22.2 hours per week with a pro rata salary of £30,458 per annum. The successful candidate will manage information, liaise with stakeholders and help develop processes for Welfare Advisors across community and statutory sectors, supporting clients

Competenze

• 5 GCSEs at grades A-C, including English and Maths, or equivalent.
• A minimum of 2 years' practical experience working with and processing high volumes of sensitive client information in line with data protection regulations and statutory timeframes.
• A minimum of 2 years' experience using written, non-verbal and verbal communication skills to engage effectively with clients with both non-complex and complex needs.
• Experience developing and delivering reporting templates, management reports and progress updates.
• Experience delivering application-based schemes with a focus on client outcomes.
• Experience working within a community, voluntary or statutory environment with clients experiencing trauma, mental health and/or physical health issues.
• Experience using Microsoft Office, including Word, Excel and Outlook.

Mansioni

• Develop an understanding of the Troubles Permanent Disablement Payment Scheme and its underpinning legislation.
• Locate, identify and collate relevant information held by the organisation for release to applicants and/or the Scheme Administrator.
• Maintain accurate records of interactions and correspondence, ensuring management information systems are regularly updated.
• Ensure sensitive client information is managed in accordance with GDPR and data protection requirements.
• Support the Welfare Co-ordinator in developing and coordinating processes and support systems for Welfare Advisors working within community and voluntary sector organisations.
• Maintain knowledge of the welfare system relating to victims, survivors and their families to ensure appropriate support pathways.
• Assist with identifying training and support needs across staff and funded organisations, helping to build capacity and improve service quality.
• Liaise with the Scheme Administrator, the Victims' Payments Board and other relevant stakeholders.
• Act as a point of contact for queries and concerns arising from applications where direct support is being provided.
• Collate information and contribute to programme-level outcome reports, management updates and service improvement.
• Identify opportunities to improve operational systems, processes, policies and procedures.

Conoscenze

Communication skills

Data handling

MS Office

Formazione

GCSEs including English & Maths

Descrizione del lavoro

VANRATH is recruiting a Welfare Support Officer in Belfast on a 3-month initial contract. The role supports victims and survivors via the Troubles Permanent Disablement Payment Scheme, coordinating welfare advice and ensuring data protection compliance.

22.2 hours per week with a pro rata salary of £30,458 per annum. The successful candidate will manage information, liaise with stakeholders and help develop processes for Welfare Advisors across community and statutory sectors, supporting clients