Out of Hours Contact Centre Agent - Weekends

Sureserve; South Shields; In loco; GBP 12.000 - 18.000; Part-time

Vantaggi offerti da questo lavoro

Competitive salary

Contributory Pension scheme

Life assurance

28 days annual leave (rises with time)

Descrizione del lavoro

Sureserve Group is seeking a part-time Out of Hours Contact Centre Agent to handle weekend servicing and responsive maintenance calls for our social housing clients. You will act as the main point of contact, ensuring courteous service and accurate updates in the internal system.

The role offers up to 15 hours per weekend across 2–3 days, including bank holidays. Relevant admin experience and proficiency in MS Office, Outlook and Excel are required, with a preference for candidates holding a UK

Competenze

• Previous administrative experience, preferably from social housing/construction.
• Ability to provide a courteous, professional customer service.
• Proficient in MS Office, especially Outlook and Excel.
• Good written and verbal communication skills.
• Flexible attitude with strong organisational skills.
• Preferably hold a full UK driving licence.

Mansioni

• Act as the main point of contact for servicing and responsive maintenance during out-of-hours periods.
• Answer inbound calls from customers and engineers with customer excellence and update internal system accordingly.
• Work up to 15 hours a weekend across 2/3 days, including bank holidays.

Conoscenze

Administrative experience

Customer service

Communication skills

Organisational skills

Driving licence

Strumenti

MS Office

Outlook

Excel

Descrizione del lavoro

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role

We are looking for part-time employees to work a weekend only shift pattern. The role of our Out of Hours Contact Centre Agent is to act as the main point of customer contact for servicing and responsive maintenance during out-of-hours periods. You will answer inbound calls from our customers and engineers, providing customer excellence, and ensuring that our internal system is updated accordingly.

7-15hrs per week; Weekends and Bank Holidays Only.

You will be expected to work up to 15 hours a weekend (including bank holidays)

Shift will be split across 2/3 days.

The successful candidate will have

• Previous administrative experience, preferably from a social housing/construction background

• Able to provide a high level of courteous, professional customer service

• Proficient in MS Office, in particular, Outlook and Excel

• Good written and verbal communication skills

• Flexible attitude with strong organisational skills

• Due to location, it is preferred that the successful candidate holds a full UK driving license

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• Competitive salary

• Contributory Pension scheme

• Life assurance

• 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days

• Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

• Sureserve Benefits Hub, accessing over 1000’s retail discounts

• Virtual GP service, 24/7, 365 days, available for employees and your immediate family

• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family

• Bike2Work scheme

• Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [e-mail]

Pre-employment checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks