Part time Veterinary Receptionist

IVC; Walthamstow; On-site; GBP 15,000 - 16,000; Part time

Benefits offered by this job

6.6 weeks annual leave

Birthday off

Pension scheme

Healthcare / Wellbeing benefits

Cycle to Work salary sacrifice

Job summary

inspiring vet care is seeking a Receptionist at Midland Veterinary Surgery in Leyton, East London. The role is part-time (24 hours weekly) with shifts from 7:45 AM to 7:30 PM, Monday to Friday, one Saturday in three mornings, and no Sundays or out-of-hours work.

Join a long-established RCVS-accredited practice with a friendly team, dedicated to delivering high-quality care for small animals. The employer offers extensive annual leave, family-friendly policies, wellbeing benefits, and learning

Qualifications

• Experience in a customer-facing role with focus on service and attention to detail.
• Excellent communication skills and a professional, welcoming manner.
• Ability to manage multiple tasks effectively in a busy environment.
• Collaborative approach and willingness to support colleagues.

Responsibilities

• Client care as front of house and first point of contact for clients.
• Phone handling and booking appointments.
• Admit duties and reception area oversight.
• Support smooth running of the reception and team coordination.

Skills

Customer service

Communication

Multitasking

Teamwork

Proactive mindset

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Midland Veterinary Surgery in Leyton, East London on a part time basis.

Midland Vets is a long-established, RCVS-accredited small animal practice based in Leyton, East London. Established in the 1970s, we have built a strong reputation for delivering high-quality first opinion care within our local community.

Our practice is well-equipped with a laboratory suite, theatre, radiography, dental x-ray, and three consulting rooms, enabling us to provide a comprehensive service to our patients. Our friendly and dedicated team includes 6 Veterinary Surgeons, Registered Veterinary Nurses, care assistants, a reception team, and a Practice Manager, all working collaboratively to deliver the highest standards of care.

Practice Highlights

• Long-established small animal practice based in Leyton, East London
• RCVS-accredited practice with a strong local reputation
• Well-equipped facilities including laboratory suite, theatre, radiography, dental x-ray, and three consulting rooms
• Supported by a visiting ultrasonographer and certificate-holding surgeon for more complex cases

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• 24 hours per week
• Monday - Friday, shifts between 7.45am - 7:30pm
• 1 in 3 Saturday mornings
• No OOH or Sundays.
• Open to flexibility requests.

Key Responsibilities

• Client care, being the first point of contact for them as part of the front of house team
• Phone call handling including booking appointments
• Admit duties
• Overseeing the smooth running of the reception area

You Might Be a Great Fit If…

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to 15,916 pro-rata