Part Time Supervisor

Monsoon; Tipner; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Staff uniform allowance

Generous staff discount

Birthday day off

Job summary

Monsoon Accessorize is seeking a store supervisor in Tipner, United Kingdom. You will lead by example, delivering exceptional customer service and driving sales while ensuring standards in merchandising and store presentation. The role requires flexibility to support other stores and to promote piercing services with the team.

You will cultivate an inclusive, customer-focused environment, motivate staff, and maintain strong knowledge of products to train and inspire the team daily.

Qualifications

• Experience in a supervisor or key holder role delivering outstanding customer service.
• Strong leadership with the ability to coach and motivate a retail team.
• Excellent communication skills and a can-do approach.
• Proven track record of driving sales and managing KPIs.
• Flexible attitude and willingness to support multiple stores when needed.

Responsibilities

• Be a true brand ambassador delivering an exceptional customer experience.
• Drive store performance by exceeding KPIs and delivering strong sales.
• Motivate and develop the team, ensuring product knowledge and service standards.
• Lead Visual Merchandising and Window guidelines to a high standard.
• Support management and promote accessibility of piercing services.
• Promote inclusivity and a supportive, welcoming store environment.
• Own customer satisfaction through tailored one-to-one service and effective leadership.

Skills

Customer service

Leadership

Communication

Team management

Flexibility

Tools

POS systems

Job description

• Be a true brand ambassador, supporting the store and team in driving overall performance thorough delivering an exceptional customer experience and demonstrating the Accessorize values
• Generating profit, through exceeding those KPIs
• Ensure the teams are motivated and knowledgeable, supporting everyone to achieve excellence in their roles
• Support the management team in maximising commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard
• We offer piercing to our customers, and you would promote and deliver this with your team.
• Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal
• Ensure an inclusive environment, promoting equality and kindness with your team
• Our ideal candidate would be customer focused, reflecting the passion we have for our product and the drive to create an exceptional experience for the Accessorize customer. We value the qualities of enthusiasm, integrity, and the desire for success., Demonstrate customer focus - delivering excellence in customer service, understanding the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do
• Confident to lead by example, inspiring your team to make Accessorize a great place for all who work and shop with us
• Experience within a supervisor or key holding role, with a proven track record in delivering excellence in customer service, both personally and through their team
• Someone who demonstrates passion, drive and resilience, with a can - do approach
• The ability to communicate openly and effectively
• A solution driven Individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility
  At Monsoon Accessorize we don't focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

• A competitive salary and exciting bonus scheme
• A Staff uniform allowance - enabling you to have fun wearing our accessories
• Generous staff discount across all our brands - Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home
• An additional day's holiday to celebrate your birthday