Part-Time Student Experience Advisor

University of the West of England; West of England; Hybrid; GBP 11,000 - 14,000; Part time

Job summary

UWE Bristol is seeking a part-time Information Point assistant to provide frontline information and guidance to students across campus. You will handle enquiries via in-person, phone and email channels, directing students to appropriate services and supporting service delivery at the Frenchay Campus.

The role emphasizes professionalism, calm handling of diverse student needs, and collaboration with colleagues to ensure a smooth student experience.

Qualifications

• Experience delivering excellent customer service in a professional environment.
• Strong written and verbal communication skills.
• Ability to learn and retain information quickly and communicate it clearly.

Responsibilities

• Providing a welcoming, professional and efficient first point of contact for students and visitors.
• Supporting students with a wide range of enquiries and connecting them with specialist support services where appropriate.
• Managing face-to-face, telephone and online enquiries in a busy environment.
• Triaging and responding to student queries with accurate information.
• Handling appointment bookings and routine service tasks.
• Collaborating with colleagues across the University to support students and resolve enquiries.
• Contributing to service improvements and maintaining high standards of customer service.

Skills

Customer service

Verbal communication

Written communication

IT skills

Digital systems

Organisational skills

Teamwork

Calm under pressure

Tools

CRM system

Administrative software

Job description

UWE Bristol is seeking a part-time Information Point assistant to provide frontline information and guidance to students across campus. You will handle enquiries via in-person, phone and email channels, directing students to appropriate services and supporting service delivery at the Frenchay Campus.

The role emphasizes professionalism, calm handling of diverse student needs, and collaboration with colleagues to ensure a smooth student experience.