Student Information Point Advisor - Part-Time

Midwifery at the University; Frenchay; Hybrid; GBP 20,000 - 26,000; Part time

Benefits offered by this job

Generous annual leave

Career average pension

Onsite nursery

Training and development

Job summary

UWE Bristol’s Information Point team is seeking a part-time Information Assistant to provide frontline support across campuses, mainly Frenchay. You’ll handle inquiries in person, by phone, and email, guiding students to specialist services and coordinating appointments.

You’ll contribute to a welcoming, responsive service while maintaining confidentiality and professionalism. The role is 22.5 hours per week on a permanent basis, with hybrid working options.

Qualifications

• Excellent customer service skills gained within a professional environment.
• Strong verbal and written communication skills.
• The ability to learn and retain information quickly and communicate it clearly to others.
• Confidence using digital systems and applications, with strong IT and administrative skills.
• The ability to manage a varied workload while maintaining accuracy and attention to detail.
• Experience of working collaboratively as part of a team and building positive working relationships.

Responsibilities

• Providing a welcoming, professional and efficient first point of contact for students and visitors.
• Supporting students with enquiries and connecting them with specialist services.
• Managing face-to-face, telephone and online enquiries in a busy environment.
• Triaging and responding to student queries with accurate information and advice.
• Handling appointment bookings, administrative processes and routine service tasks.
• Working with colleagues across the University to support students and resolve enquiries.
• Contributing to service improvements and maintaining high standards of customer service.

Skills

Excellent customer service

Clear communication

IT and admin skills

Learn quickly

Teamwork

Calm under pressure

Digital systems experience

Tools

Digital systems

Job description

UWE Bristol’s Information Point team is seeking a part-time Information Assistant to provide frontline support across campuses, mainly Frenchay. You’ll handle inquiries in person, by phone, and email, guiding students to specialist services and coordinating appointments.

You’ll contribute to a welcoming, responsive service while maintaining confidentiality and professionalism. The role is 22.5 hours per week on a permanent basis, with hybrid working options.