Part-Time Sport & Fitness Advisor | Customer Experience Pro

Decathlon UK Ltd; Nottingham; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Healthy discounts on all Decathlon go­

Fun weekly Staff Sports/Activities

Cycle-to-Work Scheme

Decathlon Academy training

Discount hub with vouchers

Job summary

Decathlon UK Ltd is seeking a Part-time Fitness and Running Sport Advisor in Nottingham to join our store team. You’ll welcome shoppers, advise on product choices, and ensure a smooth shopping journey across in-store and online channels.

You’ll thrive on delivering outstanding customer experiences, share your sports passion, and contribute to a positive, collaborative team culture. Weekend and holiday availability is preferred.

Qualifications

• Have a genuine passion for sports and enjoy sharing your knowledge and enthusiasm with others.
• Commitment to delivering exceptional customer service.
• Ability to work in a dynamic retail environment, including weekends and holidays.
• Strong interpersonal and communication skills.
• Willingness to learn and develop product knowledge.
• Comfort with multi-channel customer interactions (in-store, online, social media).

Responsibilities

• Provide Excellent Customer Service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities.
• Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions.
• Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases.
• Promote Products and Services: Actively promote and sell our offer through various channels, including in-store interactions, online platforms, and social media engagement.
• Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience.
• Create a Welcoming Environment: Design and maintain customer-friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions.
• Facilitate Informed Choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases.
• Guarantee Product Availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand.
• Prioritise Customer Safety: Maintain a safe store environment and protect customer data in line with the company’s guidelines.
• Showcase Product Range: Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers.
• Promote Sustainability: Support our commitment to sustainability through responsible waste management and promoting eco-friendly products and practices.

Job description

Decathlon UK Ltd is seeking a Part-time Fitness and Running Sport Advisor in Nottingham to join our store team. You’ll welcome shoppers, advise on product choices, and ensure a smooth shopping journey across in-store and online channels.

You’ll thrive on delivering outstanding customer experiences, share your sports passion, and contribute to a positive, collaborative team culture. Weekend and holiday availability is preferred.