Part-Time Roadside Support Advisor – Customer Service

The Aa; West Midlands; On-site; GBP 11,000 - 13,000; Part time

Benefits offered by this job

23 days annual leave

Pension with employer contribution

Free AA breakdown membership from Day

Discounts on AA products

Life assurance

Learning & development opportunities

Employee Assistance Programme

Job summary

The AA is recruiting for a Part Time Customer Service Advisor in Oldbury to support customers through their breakdown journey. You will handle around 100 calls daily, providing warm, empathetic guidance and coordinating with partners to resolve issues.

Training will cover complex scenarios, ensuring you deliver the best solution every time. This role is 18 hours per week, with a 4 on/4 off pattern and 4-hour evening shifts, offering a FTC of 12 months.

Qualifications

• Customer service experience in a fast-paced environment.
• Able to handle high-volume calls with empathy and clarity.
• Willing to work evenings and weekends as required.

Responsibilities

• Support customers in a high-volume contact centre via telephone through their breakdown journey.
• Listen actively, guide customers with a warm and reassuring tone.
• Work with internal colleagues and third-party suppliers to deliver excellent service.
• Use problem-solving and communication skills to assist breakdown customers.
• Maintain composure, provide safety advice, and log call information accurately.
• Update multiple IT systems swiftly to reflect customer interactions.

Job description

The AA is recruiting for a Part Time Customer Service Advisor in Oldbury to support customers through their breakdown journey. You will handle around 100 calls daily, providing warm, empathetic guidance and coordinating with partners to resolve issues.

Training will cover complex scenarios, ensuring you deliver the best solution every time. This role is 18 hours per week, with a 4 on/4 off pattern and 4-hour evening shifts, offering a FTC of 12 months.