Part Time Retail Sales Advisor - Swatch Bluewater (20 Hours Per Week)

Swatch; Greenhithe; On-site; GBP 12,000 - 18,000; Part time

Job summary

Swatch is seeking a Part Time Retail Sales Advisor for the Bluewater Shopping Centre. The role centers on delivering an exceptional Swatch & Flik Flak experience, meeting sales goals through enthusiasm and strong customer service.

You will greet customers, explain product details, support merchandising, and contribute to monthly and quarterly targets. The candidate should be positive, outgoing, and capable of dealing with international customers, while being flexible to shifts and extended hours

Qualifications

• Must have excellent customer service and communication.
• Experience in retail or fashion accessories.
• Able to work shifts including late events.
• Comfortable dealing with international customers and multilinguals.

Responsibilities

• Greet and serve customers with friendly, memorable service.
• Know the Swatch product range and explain features.
• Assist in merchandising and display as directed.
• Help the store reach sales targets and KPIs.
• Handle till, cash, and card transactions securely and accurately.
• Maintain a clean and presentable store environment.

Skills

People skills

Multilingual

Retail experience

Sales driven

Product knowledge

KPIs

Adaptability

Customer service

Communication

Job description

The company

The birth of Swatch began in 1983 with the innovation and revolution of the Swiss Watch market by creating a watch that was affordable, accessible and an expression of who you are from the flick of the wrist, the innovative and exciting new Swatch sparked the remarkable recovery of the Swiss watch industry. Collaborating with artists, using new innovative materials, staying up to date with fashion trends and investing in extreme sports events. This momentum continues on today at Swatch by attracting talented individuals who live and breathe the brand, celebrate in progression and development and delight our customers everyday.

Job description

To give our customers an exceptional Swatch & Flik Flak experience during their visit to Swatch Stores. Swatch have an exciting opportunity to join our well established team at Bluewater Shopping centre as a Part Time Retail Sales Advisor. Your main activities will be achieving sales goals through your enthusiastic spirit and exceeding customer expectations in service and selling. Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store. Security
• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries. Cash Handling/Payment Transactions
• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency. Care of the Store
• Ensure the store is kept clean and presentable at all times including staff areas.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards. Communication
• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
• Be familiar with international customers customs and culture. Product Knowledge
• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers. ProfileEssential
• Positive and outgoing with the ability to naturally converse with customers
• Passionate about providing exceptional customer service, committed to understanding a customer's needs/expectations with a strong desire to exceed them
• Adaptable with the ability to build strong working relationships within small teams
• Excited to learn about Swatch products and gain a technical understanding of our ranges Preferred
• Have experience within retail and/or fashion accessories
• Be accommodating to shifts, longer trading hours and staying late for events etc
• Have experience dealing with international customers
• Ability to communicate in multiple languages
• Commercial focus with a desire to exceed KPIs