Part Time Retail Sales Advisor - Swatch Bluewater (20 Hours Per Week)

Swatch Group; Greater London; On-site; GBP 10,000 - 14,000; Part time

Job summary

Swatch Group is seeking a part-time Retail Sales Advisor for the Bluewater Shopping Centre. You will greet customers, deliver a memorable service experience, and help drive sales. The role involves product knowledge, merchandising, and accurate cash handling, in a fast-paced store environment.

Join a well-established team and contribute to meeting monthly targets while delivering exceptional customer service in-store and with customers worldwide.

Qualifications

• Experience in delivering friendly, responsive service.
• Ability to meet sales targets through enthusiastic engagement.
• Knowledge of watch products or willingness to learn quickly.

Responsibilities

• Greet customers and provide a memorable shopping experience.
• Explain product features, benefits, and price points.
• Assist with merchandising and stock replenishment.
• Handle cash transactions accurately and securely.
• Maintain store cleanliness and visual standards.
• Contribute to achieving monthly sales targets.

Skills

Customer service

Sales focus

Cash handling

Product knowledge

Teamwork

Job description

Job description

To give our customers an exceptional Swatch & Flik Flak experience during their visit to Swatch Stores.

Swatch have an exciting opportunity to join our well established team at Bluewater Shopping centre as a Part Time Retail Sales Advisor.

Your main activities will be achieving sales goals through your enthusiastic spirit and exceeding customer expectations in service and selling.

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

Cash Handling/Payment Transactions

• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.

Care of the Store

• Ensure the store is kept clean and presentable at all times including staff areas.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards.

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
• Be familiar with international customers customs and culture.

Product Knowledge

• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.