Part Time Receptionist

NHS; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organization in London is seeking an enthusiastic Receptionist to join their team at a busy GP practice. The ideal candidate will have experience in GP surgery, proficiency in EMIS Web, and excellent communication skills. Key responsibilities include greeting patients, managing calls, and ensuring a smooth operation of the reception area. This role is ideal for someone who can multitask and maintain a friendly demeanor even under pressure.

Qualifications

• Experience in a busy reception area.
• Ability to manage patient flow at the reception desk.
• Calm demeanor and good sense of humor under pressure.

Responsibilities

• Open and close practice as needed.
• Greet visitors and manage telephone queries.
• Assist with patient registrations and appointments.

Skills

Previous experience in a GP practice

Use of EMIS Web

Good written and verbal communication skills

Ability to work independently

Multitasking

Education

GCSE grade A to C in English and Maths

Job description

We are looking for an enthusiastic and motivated team player who can work as part of our team, as well as being able to work independently within our busy reception area.

We are a 2 Partner GP surgery with over 10,500 registered patients.

Previous experience in a GP practice and use of EMIS Web is mandatory. Your role will include greeting visitors at the reception desk and over the telephone, so a pleasant manner and patience is a must.

The reception is a very busy area, so you need to be able to multi task, whilst remaining calm and have a good sense of humour.

Main duties of the job

• KEY RESPONSIBILITIES:
• To open/close practice
• Room check at the end of the day
• Clinical room stock
• To ensure that all visitors and telephone callers to the practice are greeted professionally and friendly.
• To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries or new patient registration.
• Call/recall of patients on chronic disease/LTC register
• Taking minutes for meetings as when required
• Liaising with MDT team
• Liaising with external contractors
• Making appointments on EMIS Web, submitting triages for patients who are unable to do so
• Dealing with all telephone queries/prescription requests/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary.
• Receiving specimens from patients, ensuring all their details have been recorded whilst following Health & Safety policy.
• Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary.
• To have a thorough knowledge of all practice policies and procedures and adhere to them.
• Ad hoc tasks from PM and or partners

About us

We are a friendly and welcoming team. We have a mixed group of clinicians ranging from, Partners, Salaried GPs, Pharmacist to Nurses. Our Admin team comprises of reception, admin, secretaries and GP assistants.

Job responsibilities

To assist the smooth running of the practice and reception area by carrying out the responsibilities as described in the job overview.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• EMIS Web experience is a MUST.
• GP surgery reception team experience is a MUST.
• Good written and verbal communication skills
• Ability to work unsupervised as well as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.