Part Time-Product Operations Assistant

China Telecom Global; Slough; On-site; GBP 38,000 - 52,000; Full time

Job summary

China Telecom Global is seeking a talented professional to support daily product operations, including mobile product design, testing and acceptance. You will help deliver products, resolve technical and product-related issues for key customers, and liaise with suppliers across Europe and China.

You will also assist platform operations, configuration, SIM management and workflow processing, while conducting competitor research and data analysis to optimise the platform and services.

Qualifications

• Bachelor's degree or above in a related discipline.
• Strong learning, communication, coordination and execution skills.
• Strong analytical skills with ability to identify and resolve product/platform issues.
• Good English and Chinese communication skills with suppliers and partners.

Responsibilities

• Support day-to-day product operations, including mobile product design, testing and acceptance.
• Support product delivery and assist in resolving technical and product-related issues for key customers.
• Liaise with suppliers in Europe and China, supporting supplier development and relationship maintenance, as well as product procurement and settlement processes.
• Assist platform operations, including system configuration, SIM management and configurable workflow processing.
• Conduct competitor research, collect and analyse business data, and support platform operations and optimisation.

Skills

Learning

Communication

Coordination

Execution

English

Chinese

Education

Bachelor's degree or above (related field)

Tools

SQL

Job description

Key Responsibilities:

• Support the team's day-to-day product operations, including mobile product design, product testing and acceptance.
• Support product delivery and assist in resolving technical and product-related issues for key customers.
• Liaise with suppliers in Europe and China, supporting supplier development and relationship maintenance, as well as product procurement and settlement processes.
• Assist with platform operations, including system configuration, SIM management and configurable workflow processing.
• Conduct competitor research, collect and analyse business data, and support platform operations and optimisation.

Requirements:

• Bachelor's degree or above, preferably in Telecommunications Engineering, Computer Science, Electronic Information Engineering, Network Engineering, Information Management or a related discipline.
• Strong learning, communication, coordination and execution skills, with the ability to proactively drive collaboration across departments and with external suppliers.
• Strong logical and analytical skills, with the ability to independently identify and analyse issues relating to products, platforms or business operations and drive them through to resolution.
• A good understanding of mobile telecommunications. Previous internship or work experience in telecommunications, internet product operations, IT system operations or project management is preferred.
• Good data analysis skills, with proficiency in Microsoft Excel and other office software for data organisation, reporting and analysis. Knowledge of SQL or other data analysis tools is preferred.
• Strong written and verbal communication skills in both English and Chinese, with the ability to communicate and coordinate effectively with domestic and international suppliers and business partners.