Client Services Coordinator - Chinese Speaking

Connect44; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A telecommunications service provider is seeking a Junior Service Support Officer in London. This entry-level role involves delivering IT support, coordinating service delivery, and responding to customer queries. Candidates should demonstrate strong technical problem-solving skills and the ability to manage project documentation. The position offers full-time employment and opportunities for career growth.

Qualifications

• Entry level position requiring a proactive approach to IT support.
• Strong communication skills to engage with customers effectively.
• Ability to analyze service performance data.

Responsibilities

• Assist in planning and tracking IT maintenance projects.
• Provide remote IT support and troubleshoot telecom systems.
• Build relationships with stakeholders to ensure service success.

Skills

Technical troubleshooting

Customer service

Project coordination

Tools

Telecom systems

Helpdesk software

Job description

Group Talent Acquisition Manager | Global Recruitment Strategy | Leading International Teams | Creating Hiring Systems

As a Junior Service Support Officer in our Aftersales Department, you will play a key role in delivering high-quality technical support and service coordination for customers across the EU. This position combines technical IT support, project coordination, and customer service to ensure seamless post-sale experiences in the telecommunications industry.

Key Responsibilities:

Project and Maintenance Support:

• Assist in planning, organizing, and tracking IT maintenance and telecom service projects, ensuring milestones are met.
• Monitor project and support status, proactively identify issues, and escalate to senior team members as needed.
• Prepare meeting materials, agendas, and detailed minutes to facilitate effective collaboration.

IT and Technical Support:

• Provide customer-facing and remote IT support, including helpdesk duties, troubleshooting telecom systems, and resolving network or equipment issues.
• Assist in installing, configuring, and maintaining computers, software, and telecom equipment. Train customers and internal users on new IT systems or updates to ensure smooth adoption.

Customer and Stakeholder Engagement:

• Respond promptly to customer inquiries via phone, email, or in-person, providing clear and accurate resolutions to technical and service-related queries.
• Build strong relationships with customers, team members, and external stakeholders to support service delivery.
• Coordinate meetings and follow up on action items to drive project success.

Reporting and Documentation:

• Prepare accurate reports and documentation on service progress, KPIs, and financial tracking to support audits and compliance.
• Maintain detailed records of service logs, risks, and change requests to ensure transparency and accountability.
• Analyse service performance data and customer feedback to provide actionable insights.

Risk, Quality, and Compliance:

• Support risk monitoring and quality control to ensure services meet company and customer standards, even under tight deadlines.
• Prepare cost estimates and service charge calculations, flagging discrepancies for resolution.
• Ensure compliance with company policies and customer requirements.

Administrative and Team Support:

• Provide administrative support, including organizing resources, managing files, and maintaining equipment.
• Foster a collaborative team environment by supporting colleagues and contributing to a positive workplace.
• Handle ad-hoc tasks to support service delivery and meet deadlines.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Strategy/Planning and Quality Assurance

Industries

• Telecommunications

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