Part-Time Personal Banker: Customer Experience Champion

ImmigrationGPT; Livingston; On-site; GBP 24,000 - 30,000; Part time

Benefits offered by this job

NatWest Group Benefits

33 days annual leave (pro rata)

Retirement fund contribution

Job summary

NatWest Group is seeking a Customer Service Personal Banker in Livingston to support branch customers and help them achieve financial goals. You will be the first point of contact, delivering accurate, seamless service and contributing to a positive customer experience.

You will train through a comprehensive programme toward a recognised external qualification, with ongoing coaching and development opportunities within a flexible, supportive environment.

Qualifications

• A passion for customer service and strong attention to detail.
• Clear communication and ability to explain banking ideas simply.
• Willingness to learn and develop new skills with training.

Responsibilities

• Be the first point of contact in branches, delivering outstanding service.
• Handle general banking requests: payments, balance inquiries, transfers.
• Explain banking channels and services to customers for better usage.
• Identify opportunities to help customers with simple financial products and collaborate with teams.

Skills

Customer service

Communication

Attention to detail

Teamwork

Work under pressure

Job description

NatWest Group is seeking a Customer Service Personal Banker in Livingston to support branch customers and help them achieve financial goals. You will be the first point of contact, delivering accurate, seamless service and contributing to a positive customer experience.

You will train through a comprehensive programme toward a recognised external qualification, with ongoing coaching and development opportunities within a flexible, supportive environment.