Part-Time Patient Access & Insurance Concierge

Team Member Services; Manchester; On-site; GBP 16,000 - 26,000; Part time

Job summary

AdventHealth in Manchester, KY is seeking a Part-time Patient Access/Customer Service Representative. The role involves Medicare compliance reviews, estimating patient financial responsibility, and coordinating with insurers for pre-authorizations and billing.

You will register patients, verify benefits, collect demographics, and maintain accurate documentation. The position requires strong communication, HIPAA compliance, and bilingual English/Spanish abilities with excellent patient service.

Qualifications

• Customer service experience in healthcare is required.
• Ability to explain insurance benefits and billing processes clearly.
• Knowledge of HIPAA and patient confidentiality.
• Bilingual English/Spanish is a plus.

Responsibilities

• Performs Medicare compliance reviews and issues Advanced Beneficiary Notices of Noncoverage as needed.
• Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.
• Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information.
• Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes.
• Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.
• Collects critical demographic information from patients and confirms insurance details.
• Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed.
• Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience.
• Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements.
• Attends department meetings and promotes positive dialogue within the team.
• Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls.
• Performs cashiering functions such as collections and cash reconciliation accurately.
• Other duties as assigned.

Skills

Customer service

Bilingual English/Spanish

HIPAA compliance knowledge

CMS/EMTALA knowledge

Communication skills

Team collaboration

Education

Associate degree preferred

High school diploma or equivalent required

Tools

EMR system

Microsoft Office

Job description

AdventHealth in Manchester, KY is seeking a Part-time Patient Access/Customer Service Representative. The role involves Medicare compliance reviews, estimating patient financial responsibility, and coordinating with insurers for pre-authorizations and billing.

You will register patients, verify benefits, collect demographics, and maintain accurate documentation. The position requires strong communication, HIPAA compliance, and bilingual English/Spanish abilities with excellent patient service.