Part-Time Passenger Assistant

Surrey Choices; Godalming; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community support organization in Godalming is seeking a Part-Time Passenger Assistant to provide specialized assistance to individuals with disabilities during travel. This role involves ensuring passenger safety, comfort, and satisfaction, requiring strong interpersonal skills and a calm demeanor. Flexibility for occasional evenings and weekends is needed. Competitive hourly pay of £12.60 per hour with opportunities for overtime.

Qualifications

• Strong interpersonal and communication skills for effective interaction.
• Empathy and patience towards passengers with disabilities.
• Experience in a similar role is advantageous.

Responsibilities

• Provide support during boarding and disembarking.
• Communicate effectively with passengers and caregivers.
• Maintain accurate and confidential records of interactions.

Skills

Interpersonal and communication skills

Empathy

Patience

Ability to handle luggage

Attention to detail

Job description

Job Title : Part-TimePassenger Assistant

Location : Godalming, Surrey (with regular travel across Surrey-based services)

Hours : Working 2 hours in the morning (pick up) and 2 hours in the afternoon (drop off) with the possibility of overtime available - some flexibility may be required to cover occasional evenings and weekends.

Salary : £12.60 per hour (£24570 full time salary offered pro‑rata for part‑time hours) (£13104 per annum based on 20 hours a week)

Do you want to make a difference to someone's life?

Do you think you could help people to reach their full potential?

At Surrey Choices, we support people with learning disabilities and autism to be active members of their local communities through inspiring and challenging them to learn, enjoy and achieve their goals. Our mission is to deliver innovative, sustainable services that enable choice and positive outcomes for the people we support. These services are provided by skilled, engaged and inspired colleagues.

The Passenger Assistant is responsible for providing specialised assistance and support to adults and children with disabilities and autism during their travel, ensuring their safety, comfort, and satisfaction. The role involves working closely with passengers with diverse needs and requirements, providing personalised assistance and creating a supportive environment. The Passenger Assistant plays a crucial role in ensuring a positive and inclusive travel experience for passengers.

Key Responsibilities :

• Provide personalised assistance and support to adults and children with varying needs during boarding and disembarking from vehicles, ensuring their safety, comfort, and well-being.
• Understand and accommodate the specific needs and communication preferences of passengers, adapting the assistance and support provided accordingly.
• Communicate effectively with passengers, their caregivers, or accompanying family members to establish trust, understand their requirements, and provide appropriate assistance.
• Offer guidance, reassurance, and support to passengers, promoting a calm and inclusive travel environment.
• Safely handle and transport passenger luggage, mobility aids, or other equipment, taking into account any specific handling requirements or instructions supplied.
• Maintain a high level of professionalism, empathy, and excellent customer service, ensuring passengers and their caregivers feel valued and supported throughout their journey.
• Proactively monitor and respond to passenger feedback, concerns, or issues, taking prompt and appropriate action to address them.
• Collaborate closely with the Community Transport team to ensure the smooth operation of services and efficient scheduling of passenger assistance for individuals.
• Adhere to all relevant regulations, policies, and procedures to ensure passenger safety, confidentiality, and compliance with legal requirements.
• Keep accurate and confidential records of passenger interactions, including incidents and assistance provided, and any necessary follow-up actions, including reporting safeguarding issues.
• Participate in training programs and stay updated on best practices, techniques, and developments related to the role.

What we would like from you :

• Strong interpersonal and communication skills, with the ability to interact effectively and sensitively with individuals, as well as their caregivers or accompanying family members.
• Empathy, patience, and a calm demeanour.
• Ability to handle and lift luggage or mobility aids, while adhering to any specific handling guidelines.
• Ability to work well under pressure and adapt to changing situations, ensuring the safety and well-being of passengers at all times.
• Attention to detail and the ability to maintain accurate and confidential records of passenger interactions.
• Experience of working in a similar role an advantage.

For an informal conversation and to find out more about this rewarding role, please contact Janine Gray on 07714 614474.

Surrey Choices Ltd is an equal opportunities employer.

All offers of employment are subject to satisfactory references and an Enhanced DBS Disclosure.