Medical Passenger Assistant

North Yorkshire Council; Selby; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Pension scheme

Salary sacrifice

Discount benefits

Health support

Career development

Job summary

North Yorkshire Council is recruiting a Passenger Assistant to support journeys to and from activities for 28 hours per week. Training is provided, and the role focuses on safe transport and passenger wellbeing for community access in Selby.

Term-time pro rata salary is paid evenly over 12 months. Full training, Pension scheme, and development opportunities are offered within the Integrated Passenger Transport Operations Team.

Qualifications

• Experience is not essential; full training is provided.

Responsibilities

• Ensure passengers board, travel, and alight safely and use safety equipment as directed.
• Use strong communication to connect with carers and colleagues.
• Work a split-shift Monday to Friday; typical hours 07:00-09:30 and 15:00-17:30 with occasional changes.

Skills

Communication

Job description

Are you the kind of person who naturally looks out for others and loves working as part of a community?

Across North Yorkshire, our Integrated Passenger Transport Operations Team keeps our community moving. Our extensive network of more than 120 vehicles, mainly minibuses, and approximately 340 drivers and passenger assistants work tirelessly to deliver safe, reliable transport where it’s needed most. From providing essential local bus services to unlocking access to learning, employment, and social centres, we ensure nobody gets left behind.

We bridge the gap to critical community hubs, enabling independent access to education, supported employment, and day centres, and other meaningful activities in our community. The team delivers approximately 800,000 passenger journeys per year including 20,000 wheelchair user journeys.

We are looking for caring, flexible and committed people to support a client on journeys to and from activities at various centres for 28 hours per week.

For term-time only employees, the annual salary is calculated pro rata and paid evenly over 12 months.

About the role

You will be helping to make sure all our passengers enjoy a safe and comfortable journey

• Ensuring all passengers board, travel, and alight safely, while ensuring that any safety equipment is used correctly. Full equipment training is provided.
• Use your great communication skills to connect and collaborate with carers and colleagues
• Be able to work a split-shift routine working Monday to Friday. Typical hours are 07:00-09:30 and 15:00-17:30, however flexibility is needed to meet occasional adjustments to changing passenger needs
• This role requires you to be medically trained to administer emergency medication to children safely and accurately, strictly following individual care plans

Experience is not essential, however some experience working in a similar role is an advantage. Full training is provided for the right individual who brings a caring and responsible attitude.

We also offer a comprehensive training package including a Passenger Assistant Training Scheme (PATS), Basic First Aid and Managing Challenging Behaviour.

What can we offer you?

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier:

• a local government pension scheme with generous employer contribution
• salary sacrifice schemes
• employee discount benefits including shopping, supermarkets, gym discounts and more
• Health Assured - confidential help and support for your wellbeing
• learning, development and career advancement opportunities

Key dates

Closing date: Sunday 16 August 2026

Interview date: Week commencing 17 August 2026

Venue for interview: Area 7 Selby