Part-Time IT Support Analyst: Student & Staff Tech Help

University of Plymouth; Devon and Torbay; On-site; GBP 17,000 - 22,000; Part time

Job summary

University of Plymouth is seeking an Assistant IT Support Analyst to join our IT Support Team. You will provide technical support to staff and students, resolve IT incidents, fulfil service requests, and maintain records within the IT Service Management system.

You will work across a broad range of technologies and services to support teaching, learning, research and professional services. This part-time role, 29.6 hours per week, offers an opportunity to develop technical knowledge in a

Responsibilities

• Provide technical support to staff and students across the University.
• Investigate and resolve IT incidents and fulfil service requests.
• Maintain accurate records within the IT Service Management system.
• Deliver excellent customer service through a range of support channels.
• Work across a broad range of technologies and services to support teaching, learning, research and professional services.

Job description

University of Plymouth is seeking an Assistant IT Support Analyst to join our IT Support Team. You will provide technical support to staff and students, resolve IT incidents, fulfil service requests, and maintain records within the IT Service Management system.

You will work across a broad range of technologies and services to support teaching, learning, research and professional services. This part-time role, 29.6 hours per week, offers an opportunity to develop technical knowledge in a