Assistant Support Analyst

University of Plymouth; Devon and Torbay; On-site; GBP 17,000 - 22,000; Part time

Job summary

University of Plymouth is seeking an Assistant IT Support Analyst to join our IT Support Team. You will provide technical support to staff and students, resolve IT incidents, fulfil service requests, and maintain records within the IT Service Management system.

You will work across a broad range of technologies and services to support teaching, learning, research and professional services. This part-time role, 29.6 hours per week, offers an opportunity to develop technical knowledge in a

Responsibilities

• Provide technical support to staff and students across the University.
• Investigate and resolve IT incidents and fulfil service requests.
• Maintain accurate records within the IT Service Management system.
• Deliver excellent customer service through a range of support channels.
• Work across a broad range of technologies and services to support teaching, learning, research and professional services.

Job description

Join our IT Support Team and help make technology work for students and staff across the University.

As an Assistant IT Support Analyst, you'll be at the heart of IT service delivery, resolving technical issues, supporting customers and developing your technical skills within a supportive and collaborative team environment.

About the role

Reporting to a Senior Support Analyst, the Assistant IT Support Analyst provides technical support to staff and students across the University.

You'll investigate and resolve IT incidents, fulfil service requests, maintain accurate records within the IT Service Management system and deliver excellent customer service through a range of support channels. You'll work across a broad range of technologies and services, helping to support teaching, learning, research and professional services.

This role provides an excellent opportunity to develop technical knowledge, build practical experience and progress a career within Technology & Information Services.

This role has no direct line management responsibility.

This is a part-time position working 29.6 hours per week on a permanent basis.