Part-Time Hybrid 1st Line IT Service Desk Administrator

Hertfordshire County Council; Stevenage; Hybrid; GBP 26.000 - 29.000; Teilzeit

Zusammenfassung

Hertfordshire County Council is seeking a 1st Line IT Service Desk Administrator based in Stevenage with hybrid working across Hertfordshire. The part-time role (30 hours) supports fire and rescue IT services, logging incidents and service requests, providing first-line troubleshooting, and keeping users updated while following ITIL practices.

Training on ServiceNow, assets administration, and purchasing processes will be provided to the successful candidate.

Qualifikationen

• Strong communication skills and ability to explain technical information to non-technical users.
• Experience providing 1st line IT service desk support.
• Familiar with ITIL and service desk processes.
• Experience in logging purchase orders and asset management.
• Full training provided on ServiceNow and related IT workflows.

Aufgaben

• Log incidents and service requests with accurate details.
• Provide first-line triage and troubleshooting.
• Maintain ticket records across lifecycle and update users.
• Assist with asset administration and service monitoring.
• Support purchasing workflows and invoices.

Kenntnisse

Customer communication

First-line support

Ability to work across sites

Team collaboration

Problem solving

Tools

ServiceNow

MS Teams

SAP

Jobbeschreibung

Hertfordshire County Council is seeking a 1st Line IT Service Desk Administrator based in Stevenage with hybrid working across Hertfordshire. The part-time role (30 hours) supports fire and rescue IT services, logging incidents and service requests, providing first-line troubleshooting, and keeping users updated while following ITIL practices.

Training on ServiceNow, assets administration, and purchasing processes will be provided to the successful candidate.