First-Line IT Service Desk | ServiceNow Training Included

Hertfordshire County Council; Stevenage; Vor Ort; GBP 24.000 - 32.000; Vollzeit

Zusammenfassung

Hertfordshire County Council is seeking an IT Service Desk Analyst to be the first point of contact for IT-related queries across stations, HQ, control and departments. You will log incidents, perform initial triage and keep users updated with timely information, following ITIL processes.

Training will be provided on ServiceNow and related practices. The role involves handling calls, emails and tickets, maintaining asset records and assisting with purchasing and financial admin tasks to ensure

Qualifikationen

• Must hold a valid UK driving licence.
• Ability to communicate effectively to a wide audience.
• Able to assess situations quickly and take appropriate action.
• Experience in 1st line IT service desk support is desirable but not essential.

Aufgaben

• Act as the first point of contact for IT-related queries by phone, email and service desk channels.
• Log incidents and service requests with accurate details and provide first-line triage.
• Keep users updated with clear, timely information and escalate issues as needed.
• Maintain IT asset records, assist with purchasing and financial administration tasks.
• Support ServiceNow platforms, ITIL practices and related technologies during training.

Kenntnisse

Driving licence

Communication skills

Problem solving

Organisational skills

Tools

ServiceNow

MS Teams

SAP

Jobbeschreibung

Hertfordshire County Council is seeking an IT Service Desk Analyst to be the first point of contact for IT-related queries across stations, HQ, control and departments. You will log incidents, perform initial triage and keep users updated with timely information, following ITIL processes.

Training will be provided on ServiceNow and related practices. The role involves handling calls, emails and tickets, maintaining asset records and assisting with purchasing and financial admin tasks to ensure