Hybrid IT Service Desk Specialist

Buckinghamshire Fire & Rescue; England; Hybrid; GBP 23.000 - 29.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Zusammenfassung

Buckinghamshire Fire & Rescue Service is seeking an ICT Service Desk professional to act as the first point of contact for technical issues, providing timely resolutions and clear updates to users. You will support Windows environments, networking, and core business systems, with hybrid working as part of the role.

The ideal candidate will have ICT-related qualifications, practical experience in service desks, and a customer-focused approach, able to explain technical matters in plain language

Qualifikationen

• A Level, ICT Apprenticeship or equivalent qualification in ICT, Computer Science, or related discipline, or equivalent practical experience.

Aufgaben

• Handle incoming ICT issues and service requests, taking ownership from first contact through to resolution.
• Troubleshoot hardware, software, and network issues in a practical, user-focused way.
• Set up and maintain devices, including laptops, desktops, and core software.
• Provide user support both remotely and on-site when required.
• Manage and track requests to ensure nothing is missed and updates are clearly communicated.
• Carry out routine tasks such as system updates and basic maintenance.
• Work closely with users to understand their needs, not just their requests.
• Offer clear, straightforward advice on systems and the effective use of technology.

Kenntnisse

Problem-solving mindset

Ownership

Clear communication

Customer-focused

Workload prioritisation

Adaptability

Windows & networking knowledge

Independence with team contribution

Attention to detail

Willingness to learn

Ausbildung

A Level / ICT Apprenticeship or equivalent

Jobbeschreibung

Buckinghamshire Fire & Rescue Service is seeking an ICT Service Desk professional to act as the first point of contact for technical issues, providing timely resolutions and clear updates to users. You will support Windows environments, networking, and core business systems, with hybrid working as part of the role.

The ideal candidate will have ICT-related qualifications, practical experience in service desks, and a customer-focused approach, able to explain technical matters in plain language