Part-Time Housing Assistant: Tenant Support & Community Care

Scottish Federation of Housing Associations; Greenock; Hybrid; GBP 36,517 - 39,921; Part time

Benefits offered by this job

8 weeks annual leave (pro rata)

Family friendly policies

SHAPS pension scheme

Focus on wellbeing

Job summary

A housing association in Scotland is seeking an Assistant Housing Officer to deliver high-quality housing services in Inverclyde. This part-time role (14 hours per week) involves administering housing applications, supporting rent account monitoring, and engaging positively with tenants. Candidates should possess strong communication skills and an ability to build relationships. The position offers a salary of £36,517–£39,921, with hybrid working arrangements and a commitment to wellbeing.

Qualifications

• Ability to work in a customer-oriented environment.
• Open and honest communication style.
• Flexibility and willingness to learn.

Responsibilities

• Administer housing applications and mutual exchanges.
• Support rent account monitoring and early arrears intervention.
• Carry out estate inspections and address neighbourhood concerns.
• Deliver excellent customer service and support complaints process.
• Work with partner agencies to support tenants with specific needs.

Skills

Customer service

Communication

Relationship building

Empathy

Job description

A housing association in Scotland is seeking an Assistant Housing Officer to deliver high-quality housing services in Inverclyde. This part-time role (14 hours per week) involves administering housing applications, supporting rent account monitoring, and engaging positively with tenants. Candidates should possess strong communication skills and an ability to build relationships. The position offers a salary of £36,517–£39,921, with hybrid working arrangements and a commitment to wellbeing.