Part-Time Heritage Visitor Host, London

English Heritage; Greater London; Hybrid; GBP 14,120,000 - 14,396,000; Part time

Benefits offered by this job

Free site access for you and up to 6 1

Shop & cafe discount 25%

Holiday entitlement pro rata 25 days +

Job summary

English Heritage is seeking a Visitor Assistant for Apsley House and Wellington Arch in London. The role is 14 hours per week on a fixed term contract until 31 December 2026, with duties focused on delivering a welcoming, informative visitor experience and supporting site presentation and safety.

Training is provided, and weekends/Bank Holidays are required. You will enjoy working in a team and bringing excellent customer service to a diverse audience while promoting membership benefits and

Qualifications

• Excellent customer service skills and a passion for people.
• Comfort working as part of a team in a busy visitor setting.
• Willingness to work weekends and Bank Holidays.

Responsibilities

• Deliver engaging visitor experiences at Apsley House and Wellington Arch.
• Make recommendations, such as English Heritage memberships, to visitors.
• Help keep sites accessible, safe and well presented at all times.
• Provide support to customers and volunteers as part of the team.

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

English Heritage is seeking a Visitor Assistant for Apsley House and Wellington Arch in London. The role is 14 hours per week on a fixed term contract until 31 December 2026, with duties focused on delivering a welcoming, informative visitor experience and supporting site presentation and safety.

Training is provided, and weekends/Bank Holidays are required. You will enjoy working in a team and bringing excellent customer service to a diverse audience while promoting membership benefits and