Part-Time Guest Experience Host - Braintree Village

Braintree Village; Braintree; Hybrid; GBP 15,000 - 22,000; Part time

Job summary

Braintree Village is seeking a Guest Services Host to welcome guests, assist retailers and colleagues, and act as an ambassador for the centre.

You will provide information about the centre, respond to enquiries across channels, and help ensure a safe, engaging environment while supporting events and promotions.

This temporary, part-time role offers flexible hours and a dynamic, customer-focused team committed to memorable guest experiences.

Qualifications

• Excellent communication and interpersonal skills.
• Friendly, approachable, and professional manner.
• Strong organisational and time-management skills.
• Ability to take ownership and accountability for guest enquiries and tasks.
• Confident using Microsoft Office applications, including Outlook and Excel.
• Flexible, resilient, and able to adapt to changing priorities.
• Strong team player who supports colleagues and contributes positively to the wider team.
• High attention to detail and commitment to maintaining exceptional standards.
• Enthusiastic, proactive, and committed to creating memorable experiences for every guest.

Responsibilities

• Deliver a warm, friendly, and professional service to all guests, retailers, contractors, and colleagues.
• Act as a knowledgeable ambassador for Braintree Village, confidently providing information about the Centre, retailers, services, events, and local attractions.
• Respond professionally to guest enquiries through a variety of channels, including face-to-face interactions.
• Encourage guest engagement and feedback through initiatives such as Made You Smile and other guest experience campaigns.
• Take ownership of guest enquiries, feedback, and complaints, ensuring they are resolved effectively and efficiently.
• Support the successful delivery of centre events, promotions, and seasonal activities.

Skills

Communication

Interpersonal

Time management

Ownership

MS Office

Adaptability

Teamwork

Attention to detail

Job description

Braintree Village is seeking a Guest Services Host to welcome guests, assist retailers and colleagues, and act as an ambassador for the centre.

You will provide information about the centre, respond to enquiries across channels, and help ensure a safe, engaging environment while supporting events and promotions.

This temporary, part-time role offers flexible hours and a dynamic, customer-focused team committed to memorable guest experiences.