Part-Time Guest Experience Associate - Ayr

Merkur Slots UK Limited; Ayr; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

28 days holiday

Quarterly bonus

Pension scheme

Life assurance

Employee discounts

Assistance programme

Job summary

MERKUR Slots UK Ltd is hiring a Part Time Team Member in Ayr. You will be the friendly face welcoming customers, delivering great service and helping create a warm gaming environment across our venues.

Working 24 hours per week, you will handle duties from standards of housekeeping to promotions support, while maintaining brand guidelines and high levels of customer satisfaction. No previous full industry expertise required—training is provided to get you ready.

Qualifications

• Experience in retail, hospitality or gambling environments.
• Delivery of excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.
• Industry and compliance training will be provided.

Responsibilities

• Maintain venue housekeeping to the highest standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• Serve rounds and refreshments in line with brand guidelines.
• Monitor customer behaviour for suspicious or disruptive activity.
• Assist with administration to 100% accuracy.
• Help ensure promotions run smoothly and are a success.
• Deliver customer service in line with company standards and ensure customer satisfaction.
• Own and resolve problems, escalating where appropriate per complaints policy.
• Interact with customers during your shift and log interactions per policy.
• Maintain a high standard of personal presentation per brand dress code.
• Acquire product knowledge to support the customer journey.

Skills

Customer service

Retail experience

Flexible

Attention to detail

Compliance training

Team player

Job description

MERKUR Slots UK Ltd is hiring a Part Time Team Member in Ayr. You will be the friendly face welcoming customers, delivering great service and helping create a warm gaming environment across our venues.

Working 24 hours per week, you will handle duties from standards of housekeeping to promotions support, while maintaining brand guidelines and high levels of customer satisfaction. No previous full industry expertise required—training is provided to get you ready.