Part-Time Gaming & Customer Experience Host – Ayr

MERKUR Casino UK; Ayr; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

28 days holiday including BH

Quarterly Bonus Scheme

Excellent Career Progression

Contributory Pension Scheme

Life Assurance

Benefits portal discounts

Job summary

MERKUR Casino UK Ltd is seeking a Team Member for Ayr on a part-time basis, 24 hours per week. The role includes ensuring a welcoming venue, delivering first-class customer service, and supporting gaming operations. Training is provided, and weekend/Bank Holiday flexibility is required.

Candidates should have experience in retail, hospitality or gambling environments and a commitment to attentive, compliant service. A pension scheme, bonus opportunities and benefits are available.

Qualifications

• Experience in retail, hospitality or gambling environments.
• Proven ability to deliver excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated with good attendance.
• Attention to detail and adherence to policies.

Responsibilities

• Maintain high standard of venue housekeeping and clean gaming equipment.
• Offer rounds and refreshments in line with brand guidelines.
• Monitor customer behavior for safety and smooth operation.
• Assist with administration to achieve 100% accuracy.
• Support promotions to ensure success and customer satisfaction.
• Provide excellent customer service and resolve issues per policy.
• Log customer interactions and follow safeguarding guidelines.

Skills

Customer service

Communication skills

Flexibility

Attention to detail

Team player

Job description

MERKUR Casino UK Ltd is seeking a Team Member for Ayr on a part-time basis, 24 hours per week. The role includes ensuring a welcoming venue, delivering first-class customer service, and supporting gaming operations. Training is provided, and weekend/Bank Holiday flexibility is required.

Candidates should have experience in retail, hospitality or gambling environments and a commitment to attentive, compliant service. A pension scheme, bonus opportunities and benefits are available.