Part-Time Frontline Patient Services Specialist

Lakeside Healthcare Group; Peterborough; On-site; GBP 15,000 - 18,000; Part time

Job summary

Lakeside Healthcare is seeking a friendly patient services assistant to join the Reception Team. You will be the first point of contact for patients contacting the surgery by phone, in person or online, handling high volumes with professionalism.

This part-time role (32.5 hours per week) supports clinical staff by directing requests, processing online consultations, prescriptions and registrations while delivering efficient, courteous service across our NHS sites in England.

Responsibilities

• Working as part of the Patient Services Team to ensure patients and other service users queries are dealt with in a timely manner
• Answer calls from patients requesting a doctor consultation and take appropriate information recording it on the relevant system
• Process and action online consultation requests, forwarding them to the appropriate clinician
• Process repeat prescription requests in accordance with practice procedures
• Process patient registrations, deductions and other administrative tasks
• Provide administrative support to the clinical administration team as required. Including scanning, incoming/outgoing post, coding and summarising.

Job description

Lakeside Healthcare is seeking a friendly patient services assistant to join the Reception Team. You will be the first point of contact for patients contacting the surgery by phone, in person or online, handling high volumes with professionalism.

This part-time role (32.5 hours per week) supports clinical staff by directing requests, processing online consultations, prescriptions and registrations while delivering efficient, courteous service across our NHS sites in England.