Frontline Patient Services Specialist

Lakeside Healthcare Group; Yaxley; On-site; GBP 18,000 - 24,000; Part time

Job summary

Lakeside Healthcare is seeking a part-time Receptionist to join our Patient Services Team in Yaxley. You will be the first point of contact for patients contacting the surgery by phone, in person, or digitally, handling a high volume of contacts with professionalism.

The role requires at least three years in a customer-facing environment, experience in a busy GP setting, and familiarity with Systm One. Visa sponsorship is not offered; right to work in the UK must be demonstrated.

Qualifications

• Three years of customer-facing experience
• Experience in a busy, multi-functional team
• Call centre experience or equivalent
• Familiarity with the Systm One clinical database
• Experience working in a GP surgery
• Ability to handle confidential information responsibly

Responsibilities

• Assist and direct patients to the appropriate service or clinician
• Answer calls from patients requesting doctor consultations and record information
• Process online consultation requests and forward to clinicians
• Process repeat prescription requests according to procedures
• Handle patient registrations, deductions and administrative tasks
• Provide administrative support to the clinical administration team

Skills

Customer service

Call centre experience

Teamwork

Handling confidential information

Education

Good standard of education

Tools

SystmOne

Job description

Lakeside Healthcare is seeking a part-time Receptionist to join our Patient Services Team in Yaxley. You will be the first point of contact for patients contacting the surgery by phone, in person, or digitally, handling a high volume of contacts with professionalism.

The role requires at least three years in a customer-facing environment, experience in a busy GP setting, and familiarity with Systm One. Visa sponsorship is not offered; right to work in the UK must be demonstrated.