Part-Time Front Desk & Admin — Bank Staff

Westward Care Limited; Leeds; On-site; GBP 15,000 - 21,000; Part time

Job summary

Westward Care Limited is seeking a Part-time Receptionist/Administrator to join our bank staff at Headingley Hall Care Home, Leeds. You will greet residents and visitors, handle calls, and provide essential admin support while maintaining a warm, professional environment.

The role requires strong communication, a calm approach during busy periods, and proficiency in Microsoft Office. Flexibility to cover holidays and absences is essential.

Qualifications

• Articulate with strong written and verbal communication skills.
• Confident and professional telephone manner.
• Strong organizational skills and ability to prioritize tasks in a busy environment.
• Ability to remain calm, patient, and empathetic, particularly during high‑pressure or emotional situations.
• Computer literate (Microsoft Office: Outlook, Word, Excel).
• Flexibility is key to cover holidays, sickness and absences.

Responsibilities

• Front of House & Reception: welcome residents, family members, visitors and professionals; manage calls promptly and professionally; maintain a tidy, welcoming reception area.
• Administrative Support: general clerical tasks, mail handling, filing, photocopying, typing; use Excel for tracking and invoicing; maintain resident records and visitor logs.
• Coordinate with internal departments to pass on relevant information smoothly.
• Communication & Coordination: act as a polite, helpful contact for families and external agencies; maintain confidentiality and GDPR compliance.

Job description

Westward Care Limited is seeking a Part-time Receptionist/Administrator to join our bank staff at Headingley Hall Care Home, Leeds. You will greet residents and visitors, handle calls, and provide essential admin support while maintaining a warm, professional environment.

The role requires strong communication, a calm approach during busy periods, and proficiency in Microsoft Office. Flexibility to cover holidays and absences is essential.