Bank Receptionist Administrator - Casual

Westwardcare; Leeds; On-site; GBP 12,000 - 18,000; Part time

Job summary

Westward Care Ltd. is seeking a part-time Bank Receptionist/Administrator to join its pool of bank staff. As the first point of contact for residents, visitors and professionals, you will deliver warm, professional service and efficient admin support while coordinating with internal teams.

The role requires a confident telephone manner, excellent communication, and strong MS Office skills. Flexibility to cover holidays and absences is essential in a busy care home environment.

Qualifications

• Articulate with strong written and verbal communication.
• Confident and professional telephone manner.
• Strong organizational skills and ability to prioritise tasks in a busy environment.
• Ability to remain calm, patient, and empathetic, particularly during high-pressure or emotional situations.
• Computer literate (proficient with Microsoft Office / Outlook / Word / Excel).
• Flexibility is key to this Bank Role to cover holidays, sickness and absences at short notice.

Responsibilities

• Front of House & Reception: warmly greet and assist residents, family members, visitors, contractors, and health professionals; manage incoming calls promptly and professionally; maintain a tidy, welcoming reception area.
• Administrative Support: perform general clerical tasks such as mail handling, filing, photocopying, typing, and using Excel for tracking and invoicing; assist with resident records, visitor logs, and staffing admin tasks; coordinate with care staff, kitchen, and maintenance.
• Communication & Coordination: act as a polite, helpful point of contact for families and external agencies; maintain confidentiality and handle sensitive information in line with policies and GDPR.

Skills

Communication

Telephone manners

Organisational skills

Calm under pressure

Empathy

MS Office

Tools

MS Office

Job description

Bank Receptionist Administrator - Casual

We are seeking an articulate, welcoming, and organised Part-Time Receptionist / Administrator to join our pool of Bank Staff at Westward Care Ltd.

As the first point of contact for our residents, visitors, families, and professionals, you will play a key role in creating a warm, professional, and efficient environment.

This is a varied position combining front-of-house customer service with core administrative support. The ideal candidate will have a confident telephone manner, excellent communication skills, and the ability to remain calm and composed during busy periods. Proficient in the use of MS Office programmes.

About the role

• Front of House & Reception:

  • Warmly greet and assist residents, family members, visitors, contractors, and health professionals.

  • Manage incoming phone calls promptly and professionally, directing queries or taking clear messages as needed.

  • Maintain a tidy, welcoming, and secure reception area.

• Administrative Support:

  • Perform general clerical and administrative tasks such as mail handling, filing, photocopying, typing correspondence and using Excel spreadsheets for tracking and invoicing.

  • Assist with maintaining resident records, visitor logs, and staff management administrative tasks.

  • Coordinate with internal departments (care staff, kitchen, maintenance) to pass on relevant information smoothly.

• Communication & Coordination:

  • Act as a polite, helpful, and empathetic point of contact for families and external agencies.

  • Maintain confidentiality and handle sensitive information in line with care home policies and GDPR.

Required:

• Articulate with strong written and verbal communication skills.

• Confident and professional telephone manner.

• Strong organizational skills and ability to prioritize tasks in a busy environment.

• Ability to remain calm, patient, and empathetic, particularly during high-pressure or emotional situations.

• Computer literate (proficient with Microsoft Office / Outlook / Word / Excel).

• Flexibility is key to this Bank Role to cover holidays, sickness and absences at short notice.

Preferred:

• Previous experience in a Front of House, Hospitality, or Care Home setting.

• Car Owner is preferable.

About the company

We are one of Leeds’ most respected health and social care providers, with a proven track record in providing award-winning care and support to older people in Leeds locations including Headingley, Methley, Beeston and Roundhay. Our network of care homes and independent living apartments is small enough to provide quality and individual care, but large enough to provide care services that are right for you, even if your circumstances change.
We passionately believe that happiness is just as important as health and that quality care should always go hand in hand with quality of life, and do all we can to make you and your loved ones feel at ease from day one.