Care Home Front Desk & Admin Coordinator - Part-Time

Westwardcare; Leeds; On-site; GBP 12,000 - 18,000; Part time

Job summary

Westward Care Ltd. is seeking a part-time Bank Receptionist/Administrator to join its pool of bank staff. As the first point of contact for residents, visitors and professionals, you will deliver warm, professional service and efficient admin support while coordinating with internal teams.

The role requires a confident telephone manner, excellent communication, and strong MS Office skills. Flexibility to cover holidays and absences is essential in a busy care home environment.

Qualifications

• Articulate with strong written and verbal communication.
• Confident and professional telephone manner.
• Strong organizational skills and ability to prioritise tasks in a busy environment.
• Ability to remain calm, patient, and empathetic, particularly during high-pressure or emotional situations.
• Computer literate (proficient with Microsoft Office / Outlook / Word / Excel).
• Flexibility is key to this Bank Role to cover holidays, sickness and absences at short notice.

Responsibilities

• Front of House & Reception: warmly greet and assist residents, family members, visitors, contractors, and health professionals; manage incoming calls promptly and professionally; maintain a tidy, welcoming reception area.
• Administrative Support: perform general clerical tasks such as mail handling, filing, photocopying, typing, and using Excel for tracking and invoicing; assist with resident records, visitor logs, and staffing admin tasks; coordinate with care staff, kitchen, and maintenance.
• Communication & Coordination: act as a polite, helpful point of contact for families and external agencies; maintain confidentiality and handle sensitive information in line with policies and GDPR.

Skills

Communication

Telephone manners

Organisational skills

Calm under pressure

Empathy

MS Office

Tools

MS Office

Job description

Westward Care Ltd. is seeking a part-time Bank Receptionist/Administrator to join its pool of bank staff. As the first point of contact for residents, visitors and professionals, you will deliver warm, professional service and efficient admin support while coordinating with internal teams.

The role requires a confident telephone manner, excellent communication, and strong MS Office skills. Flexibility to cover holidays and absences is essential in a busy care home environment.