Part-Time Floating Front Counter Clerk

Durham City Safety Group; Consett; On-site; GBP 11,000 - 15,000; Part time

Job summary

Durham City Safety Group is seeking a Floating Front Counter Clerk to provide a helpful service to the public at the Police Office and perform administrative tasks. The role involves occasional travel between sites, with a 20-hour week schedule (weekday mornings to early afternoons).

Applicants should hold 4 GCSEs including English and Maths, have clerical and customer service experience, and be able to cover across stations as needed.

Qualifications

• 4 GCSEs including English and Maths.
• At least 3 months clerical experience.
• At least 1 year customer service experience.

Responsibilities

• Deal with enquiries from the public and visitors in person or by phone.
• Record details from incidents in IT systems per Force policy.
• Check documents for validity and produce reports/statements; caution/report offenders if required.
• Deal with bail-related duties and maintain accurate records.
• Handle lost and found property and provide clerical support for Evidence Related Property where required.

Skills

Customer service

Clerical work

Education

4 GCSEs including English and Maths

Job description

Hours/Contract: 20 hours a week, Permanent, Monday to Friday (10am-2pm)

Closing Date: 5pm, Tuesday 3rd November 2026

*Please note that as a Floating Front Counter Clerk you may be required to provide support to other stations across County Durham and Darlington as part of arrangements to provide resilience and cover during absences or demand’.

**A full UK driving licence is essential due to regular travel between sites at short notice.

The Role

To be responsible for the provision of an effective, efficient and helpful service to members of the public and visitors attending the Police Office, as well as performing a range of administrative tasks.

What You’ll Do

• To deal with enquiries from members of the public and visitors, both in person and over the telephone.
• To record relevant details from persons reporting accidents, crimes and other incidents in accordance with Force policy, utilising various IT systems as required.
• To check the validity of documents presented and produce reports/statements, ensuring statutory requirements are met. Caution/report offenders if required.
• To deal with persons answering court and police bail, or reporting to a police station for other purposes, ensuring records are accurately maintained.
• To deal with reports of lost and found property, returning property to owners, and providing clerical support for processes associated with Evidence Related Property where required.

What You’ll Bring

• 4 G.C.S.E. levels (Grade 9 to 4/A to C) including English Language or Literature and Maths or an approved equivalent.
• At least 3 months clerical experience, e.g. photocopying, filing, preparing letters and documents from templates, incoming and outgoing postal duties, updating records and systems is expected.
• At least one years previous customer service experience is expected.

If you hold a higher qualification than those required above or minimum 5 years relevant experience, please evidence this on your application and it will be reviewedby our recruitment team.

For further information, please view the Job Description and Person Specification attached.

We are committed to equal opportunities, we therefore encourage you to complete and return the equality monitoring form. This form is optional, and your responses will be kept confidential and for statistical purposes only.

Further information

Any offer of employment will be subject to appropriate vetting checks which will be maintained/updated throughout the period of service.

Applicants must have been a UK resident for at least three years prior to the date of application.

If applicants have not been a resident in the UK for at least three years and can provide a VERIFIABLE certificate from the police of any country where they have taken temporary residence. The certificate must indicate that they have not been convicted of any offence whilst in that country or involved in any investigation by a Law Enforcement Agency.

Any tattoos deemed to be obscene, or advocates sexual, racial, ethnic, or religious discrimination, by written word or design is prohibited and the presence of such a tattoo would preclude an applicant from passing the recruitment process for employment with the Constabulary.

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