Fraud Protect Officer

Durham City Safety Group; Chester-le-Street; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Durham City Safety Group is seeking a proactive role within the Economic Crime Team to coordinate fraud Protect activity, enhances prevention and safeguarding, and supports collaboration with banks and local authorities. You will engage with high-risk victims, assess risk, and deliver targeted safeguarding plans.

The role involves leading on community-facing fraud awareness initiatives, liaising with internal teams and external agencies, and maintaining up-to-date knowledge of fraud regulations

Qualifications

• City & Guilds III/A Levels (Min 2) / BTEC or approved equivalent
• At least 3 years administrative experience
• At least 1 year's professional experience within Fraud related working (Report Fraud/Collaboration Portal)

Responsibilities

• Provide a dedicated, consistent fraud response focusing on prevention, safeguarding, and victim engagement.
• Safeguard vulnerable and repeat fraud victims with risk assessments and tailored support.
• Identify and manage repeat victims by analysing data and delivering target-hardening interventions.
• Coordinate local partnerships, acting as a single contact point for banks, Trading Standards, local authorities, and third-sector groups.
• Support Fraud Protect Champions network to ensure a consistent approach.
• Develop and deliver fraud awareness activities across communities and financial institutions.
• Inform prevention work with local threat and vulnerability, and provide intelligence for proactive disruption.
• Provide guidance to officers and staff, supporting training and CPD within ECU and wider organisation.
• Maintain specialist knowledge of fraud legislation, national strategies, and digital asset regulation.
• With regional protect coordinator, develop force-level problem solving and target hardening as SPOC for fraud Protect activity.

Skills

Administrative experience

Fraud awareness

Victim support

Education

City & Guilds III/A Levels / BTEC

Job description

Hours/Contract: 37 hours per week, Monday to Friday, 8-4, Hybrid working

The Role

To reduce repeat victimization, improve the quality of support provided to victims, and strengthen partnership working.

This would be achieved through targeted prevention initiatives, proactive engagement with high-risk individuals, and improved coordination with internal teams and external agencies.

• Targeting Fraud using demographic data to focus engagement within the communities & areas most at risk.
• Deliver evidence-based crime prevention projects and initiatives addressing fraud prevention activity and digital asset crime, increasing awareness across victims, businesses, and communities, as well as those who may be drawn into crimginality, and safeguarding those at heightened risk of repeat victimisation.
• Support Durham Constabulary in disrupting fraud and digital asset crime by building strong partnerships, co-ordinating a multiagency response and targeted interventions for those most at risk . Liaison with internal teams and external agencies, ensuring consistent, high quality and effective preventative messaging which is aligned with national, regional and local activity.

What you'll Do

• Provide a dedicated and consistent response to fraud that focuses on prevention, safeguarding, and victim engagement. Positioned within the Economic Crime Team, the role would act as a central point of coordination for Fraud related Protect activity across the force.
• Safeguarding vulnerable & repeat fraud victims - Work with victims to assess risk and vulnerability, developing tailored safeguarding support plans, tailored advice and maintaining ongoing contact and safeguarding visits where appropriate
• Identification and management of repeat victims. By analysing data and maintaining oversight of those most at risk, delivering targeted interventions and support “target hardening” measures to reduce the likelihood of further harm.
• Local Partnership Co-ordination & Engagement - Strengthen partnership working by acting as a single point of contact for key stakeholders, including banks, Trading Standards, local authorities, and third-sector organisations. This would support a coordinated multi-agency response, reducing duplication and improving information sharing.
• Provide oversight and support to the network of Fraud Protect Champions within Durham Constabulary, ensuring a consistent approach across the force.
• Develop and deliver Fraud awareness activity across communities, businesses, and financial institutions, helping to build resilience and reduce susceptibility to common scams.
• Prevention & engagement activity informed by local threat & vulnerability - Identifying emerging trends and developing intelligence through an evidence-based approach, supporting wider fraud harm disruption activity and contributing to a more proactive response to fraud.
• Provide guidance and support to officers and staff, helping to embed best practice in safeguarding and prevention. Assisting with training and CPD both within the ECU and wider organisation
• Maintain specialist knowledge of fraud legislation, national strategies, and digital asset regulation, applying this to shape project delivery and stakeholder engagement
• Whilst supported by the regional protect coordinator develop force-level problem solving & target hardening approaches acting as a force SPOC for fraud safeguarding & Protect activity

What You'll Bring

• Applicants must have City & Guilds III/A Levels (Min 2)/BTEC or approved equivalent
• At least 3 years administrative experience.
• At least 1 year's professional experience within Fraud related working - Report Fraud/Collaboration Portal (NFIB)

If you hold a higher qualification than those required above or minimum 5 years relevant experience, please evidence this on your application and it will be reviewedby our recruitment team.

For further information, please view the Job Description and Person Specification attached.

Artificial Intelligence (AI) and Your Application

Artificial intelligence (AI) can be a useful tool to support the preparation of your application. However, all information, examples and evidence provided must be genuine, accurate and based on your own knowledge, skills and experience.

Applications must accurately reflect your personal achievements and career history. Any submission found to contain plagiarised content, or information that has been generated by AI and presented as personal experience, may be withdrawn from the recruitment process. For internal applicants, such instances may also be considered under the relevant disciplinary procedures.

We are committed to equal opportunities, we therefore encourage you to complete and return the equality monitoring form. This form is optional, and your responses will be kept confidential and for statistical purposes only.

Candidates must have indefinite leave to work and live in the UK and be free from any restriction. Any successful candidate will be asked to provide evidence of this.

Candidates will be contacted via email in relation to the recruitment process and are advised to also check junk and spam folders for email updates.

Further information

Any offer of employment will be subject to appropriate vetting checks which will be maintained/updated throughout the period of service.

Applicants must have been a UK resident for at least three years prior to the date of application.

If applicants have not been a resident in the UK for at least three years and can provide a VERIFIABLE certificate from the police of any country where they have taken temporary residence. The certificate must indicate that they have not been convicted of any offence whilst in that country or involved in any investigation by a Law Enforcement Agency.

Any tattoos deemed to be obscene, or advocates sexual, racial, ethnic, or religious discrimination, by written word or design is prohibited and the presence of such a tattoo would preclude an applicant from passing the recruitment process for employment with the Constabulary.

Please note: some documents may not currently be suited for use with assistive technology. If you require information in an alternative format, please contact us .