Part-Time Customer Support Executive

Office Angels; London; Hybrid; GBP 100,000 - 125,000; Part time

Job summary

An established industry player is on the lookout for a Part-Time Customer Support Executive to join their dynamic team in the pharmaceutical sector. This role offers a fantastic opportunity to gain valuable experience while ensuring top-notch customer service standards. With a hybrid working model and a supportive environment, you will be part of a team that enhances the health of millions. Enjoy benefits like weekly pay, generous leave, and access to well-being platforms. If you're passionate about customer service and eager to grow in the pharma industry, this position is perfect for you.

Benefits

Weekly pay every Friday

Mobile-friendly timesheet access

Up to 29 days of annual leave

Perks at Work and discount schemes

Free eye-care vouchers

Access to well-being platforms

Free online LinkedIn Learning courses

Temp of the Month awards

Support from a dedicated consultant

Qualifications

• Relevant experience in Customer Service is essential.
• Ability to maintain excellent standards in a Customer Experience Centre.

Responsibilities

• Ensure excellent customer service in a multiskilled Customer Experience Centre.
• Support core CEC services and represent the CEC in cross-Agency groups.

Skills

Customer Service

Communication Skills

Multitasking

Job description

Our client is a well-established pharmaceutical organisation that enhances and improves the health of millions of people every day. They are seeking assistance with a project.

This exciting role could be an ideal opportunity for a Part-Time Customer Support Executive looking to get their foot in the door of the pharma industry. The successful candidate will have relevant experience in Customer Service.

Role Details:

• Part-Time Customer Support Executive
• Offices based in Canary Wharf
• Hybrid working
• £14.20 per hour
• Part-Time: 25 hours per week (Monday to Friday)

Key Responsibilities:

• Ensure excellent standards of customer service in a multiskilled Customer Experience Centre (CEC)
• Support the operations of core CEC services, including but not limited to:
• Primary contact channels such as telephone and email
• Helpline support services

• Maintain governance, processes, and procedures for all CEC services
• Represent the CEC on cross-Agency groups, sharing information on service performance, developments, and feedback
• Monitor campaigns or developments that may impact the team or increase demand

Benefits:

• Weekly pay every Friday
• Mobile-friendly timesheet access
• Up to 29 days of annual leave
• Perks at Work and discount schemes at major retailers and over 150 high street stores
• Free eye-care vouchers and discounts for VDU glasses
• Access to well-being platforms
• Free online LinkedIn Learning courses to enhance skills, from Microsoft systems to soft skills like customer service
• Temp of the Month awards
• Support from a dedicated consultant with interview tips

Advertised by Office Angels London Bridge

Office Angels is an employment agency for permanent roles and a supplier of temporary workers. We are an Equal Opportunities Employer.

By applying, your details will be submitted to Office Angels. Our Privacy Statement is available on our website.