Client Support Specialist / Manager

Curve Royalty Systems Limited; London; Remote; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a detail-oriented Client Support Specialist/Manager to join their remote team. In this role, you will engage with record labels and music publishers, helping them navigate the royalty accounting platform. Your analytical skills and proficiency in Microsoft Excel will be crucial as you troubleshoot issues and ensure clients receive accurate royalty statements. This position offers the opportunity to grow within a supportive environment while making a significant impact in the music industry. If you are eager to learn and thrive in a collaborative setting, this role is perfect for you.

Qualifications

• Strong foundation in mathematics and good working knowledge of MS Excel.
• Experience in royalties, accounting, copyright, or related areas is a plus.

Responsibilities

• Serve as the primary contact for clients, addressing their questions and concerns.
• Help clients understand the Curve platform and ensure accurate royalty statements.

Skills

Mathematical Skills

Problem-Solving

Communication Skills

Attention to Detail

Client Relationship Management

Education

Experience in Royalties or Accounting

Understanding of Copyright Management

Tools

Microsoft Excel

Job description

Join to apply for the Client Support Specialist / Manager role at Curve Royalty Systems

About Curve:

Compatible with every possible data format and size, Curve has the ability to ingest an unlimited number of income statements each month, collating information from a variety of different distributors and sources. Transparency also being key, creators are provided with a login, giving them instant access to their statement balances and analytics.

Curve's client base encompasses a variety of music recording and publishing businesses including Armada, Defected, Cooking Vinyl Group, the Domino Recording Company, Boa Musica, Gallow, Hospital Records, Songs In The Key Of Knife, Mad Decent, NBCUniversal and Sky TV.

At Curve, we believe trust is the foundation of good work. We operate with a high level of autonomy and expect everyone to take ownership of their responsibilities, make thoughtful decisions and speak up when they need support. Our culture is built around openness, mutual respect and a shared commitment to improving royalty accounting for the music industry.

As a remote and globally distributed team, we stay connected through clear communication, structured self-management and a genuine interest in each other's perspectives and experiences. We support flexible working hours and trust our team to manage their time in a way that works for them and their teammates.

Curve is part of the Downtown Music Holdings group.

Overview:

We are looking for a detail-oriented, curious and client-focused individual to join our team as a Client Support Specialist / Manager. In this role, you'll work closely with record labels, music publishers and other rights holders to help them get the most out of our royalty accounting platform. You'll become an expert in Curve and use that knowledge to support clients in their day-to-day usage, troubleshoot issues and ensure their royalty processes run smoothly and accurately. You'll also play a key role in shaping how we support and educate our clients, sharing feedback with our product team and collaborating across departments.

We're an international, supportive team of five, looking for someone who's excited about learning, growing into the role and making an impact. While experience in music rights, royalties or metadata music is a plus, what really matters is a strong foundation in mathematics and a good working knowledge of MS Excel. If you're analytical, a fast learner and excited to work directly with a wide range of clients, we'd love to hear from you.

The role is full-time and predominantly remote. We welcome applications from candidates based in Europe or in time zones with similar working hours

What You Do:

• You'll be a primary point of contact for our clients, staying on top of incoming questions and ensuring they feel supported
• You'll help upskill their understanding of the Curve platform and share best practices to ensure accurate, complete royalty statements for their artists
• You'll use your problem-solving skills and platform knowledge to address client queries, investigate setup issues and troubleshoot technical challenges
• You'll build collaborative relationships with clients and become a trusted partner in their day-to-day use of Curve
• You'll contribute to support materials through documentation, training and knowledge sharing
• You'll share client feedback with the product team, highlighting key bugs and feature requests
• You'll communicate with clients daily via email and video calls

Who You Are:

• Previous experience in royalties, accounting, copyright, metadata, or a related area within the music, entertainment, or technology industries
• Natural problem-solver who enjoys digging into complex challenges and figuring things out. You don't need to have all the answers up front, but you're able to investigate, ask the right questions and find a path forward
• You take care in your work and pay close attention to the details - especially when reviewing data, configuring setups, or checking royalty statements for accuracy
• Clear communicator who enjoys working with clients and building strong, collaborative relationships through email and video calls
• Solid mathematical skills and are able to apply this to reviewing and analysing royalty calculations
• Proficient in Microsoft Excel and can effectively utilise tools and formulas such as VLOOKUP / XLOOKUP, Pivot Tables, Filters, and COUNTIF to review and reformat data creatively
• Understanding of the music industry, particularly in the areas of royalties and copyright management – or you're eager to build that knowledge quickly
• Proactive and organised, able to take ownership of your work and stay focused in a remote environment

Nice to Haves:

• Fluency in another language (especially French, Spanish or German)
• Experience using Curve

The Application Process:

• Application – Please click on the link to apply. A cover letter is optional but can be a great way to tell us more about your interest in the role and what you'd bring to the team
• Introductory Interview – You'll meet with one or two members of our client management team. This conversation will focus on the role itself - what it involves day-to-day, the skills we're looking for and how your past experience and strengths might align. We'll also share more about how we work as a team and the kind of support we offer each other
• Team Interview – In this second conversation, you'll meet a different set of team members. This is a chance to explore how we collaborate, communicate and approach challenges together. We'll talk more about our values, how we work cross-functionally and what growth looks like here. You'll also have space to ask anything about our culture, expectations, or where we're headed as a company
• Skills Assessment – We'll invite candidates we believe have a strong chance of succeeding in their application to complete a practical task that helps us understand how quickly you can learn the Curve platform. It takes up to 4 hours and you'll receive guidance on how to prepare. This exercise closely reflects the kind of work you'll be doing and plays an important role in our decision-making. We're not looking for perfection - we're most interested in how you approach unfamiliar tasks, how quickly you pick things up and whether you know when to ask questions rather than making assumptions
• Final Interview – You'll meet with our President for a broader conversation about Curve's vision and how this role fits into our long-term goals. It's also a chance to discuss how your experience and ambitions align with where we're headed as a company

Seniority level

Entry level

Employment type

Full-time

Job function

Other