Part-Time Customer Services Assistant — Frontline Support

Scottish Federation of Housing Associations; United Kingdom; On-site; GBP 22,000 - 27,000; Part time

Benefits offered by this job

Investor in People Gold

Healthy Working Lives Gold

Living Wage Employer

Job summary

Ochil View Housing Association Ltd. is seeking a Customer Services Team Assistant on a part-time basis (17.5 hours) to join our frontline team in Clackmannanshire and West Fife.

You will be the first point of contact for customer enquiries, support administration across departments, and help achieve performance targets.

Hours are Mon-Fri 11.00 am to 2.30 p.m.; closing date 8 October 2026; interviews 19 October 2026; Ochil View is an Investor in People Gold and a Living Wage Employer.

Qualifications

• Frontline customer service and enquiry handling.
• Assist all departments with administration duties.
• Contribute to achieving customer service targets and performance measures.

Responsibilities

• Be first point of contact for customer enquiries to the Association.
• Support the delivery of effective administration across departments.
• Help the team meet targets and performance indicators in customer service.

Skills

Customer service

Communication skills

Job description

Ochil View Housing Association Ltd. is seeking a Customer Services Team Assistant on a part-time basis (17.5 hours) to join our frontline team in Clackmannanshire and West Fife.

You will be the first point of contact for customer enquiries, support administration across departments, and help achieve performance targets.

Hours are Mon-Fri 11.00 am to 2.30 p.m.; closing date 8 October 2026; interviews 19 October 2026; Ochil View is an Investor in People Gold and a Living Wage Employer.