Part Time Customer Service Advisor

Allscreens Nationwide Ltd; Welshpool; On-site; GBP 15,000 - 20,000; Part time

Job summary

the West Brom in Welshpool is seeking a Part Time Customer Service Advisor to join the team at Welshpool Branch. The role is 25 hours per week on-site, with a salary of £17,802 per annum.

You’ll support customers over the phone, by email or live chat, help with queries about our products and services, and stay up to date on our offerings to give knowledgeable and friendly service. This is a permanent, part-time position based in Powys.

Responsibilities

• Providing a service so good that our customers tell their friends and family about us.
• Be there when our customers need us in a way which suits them.
• Handling queries with confidence whether it’s about our products, services, or anything else customers need.
• Whether someone’s looking for their first home or to build up savings they can rely on, you’ll be there with a positive attitude, ready to help.
• Staying up to date on all our products and services so you’re always ready to share your knowledge and support with our customers.
• Keeping things safe and sound in branch, especially when we’re opening and closing for the day.
• Supporting our local branches and embedding deep roots in our local communities.
• You’ll be supporting our Customer Contact Centre over the phone, on emails or live chat.
• Keeping our customers updated on their accounts

Job description

Part Time Customer Service Advisor

Company: the West Brom

Salary: £17,802

Hours: Part-time

Location: Powys, SY21 7AD

Working pattern: On-site

Job type: Permanent

Posting date: 12 Aug 2026

Closing date: 11 Sept 2026

Hours: 25 hours per week (09.00 – 14.00 Monday – Friday / 09.30 - 12.30 Saturday)

We’re made for each other

At the West Brom, we know solid futures don’t happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we’ll do everything we can to help them build the life they want bit by bit. We’re all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, you’ll put the customer at the heart of everything you do and make a positive lifelong impression.

What you’ll be doing:

Providing a service so good that our customers tell their friends and family about us.

Be there when our customers need us in a way which suits them.

Handling queries with confidence whether it’s about our products, services, or anything else customers need.

Whether someone’s looking for their first home or to build up savings they can rely on, you’ll be there with a positive attitude, ready to help.

Staying up to date on all our products and services so you’re always ready to share your knowledge and support with our customers.

Keeping things safe and sound in branch, especially when we’re opening and closing for the day.

Supporting our local branches and embedding deep roots in our local communities.

You’ll be supporting our Customer Contact Centre over the phone, on emails or live chat.

Keeping our customers updated on their accounts

Proud member of the Disability Confident employer scheme

Summary

Part Time Customer Service Advisor

Location: Welshpool Branch

Salary: £17,802 per annum

Contract: Permanent

Hours: 25 hours per week (09.00 – 14.00 Monday – Friday / 09.30 - 12.30 Saturday)

We’re made for each other

At the West Brom, we know solid futures don’t happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we’ll do everything we can to help them build the life they want bit by bit. We’re all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, you’ll put the customer at the heart of everything you do and make a positive lifelong impression.

What you’ll be doing:

Providing a service so good that our customers tell their friends and family about us.

Be there when our customers need us in a way which suits them.

Handling queries with confidence whether it’s about our products, services, or anything else customers need.

Whether someone’s looking for their first home or to build up savings they can rely on, you’ll be there with a positive attitude, ready to help.

Staying up to date on all our products and services so you’re always ready to share your knowledge and support with our customers.

Keeping things safe and sound in branch, especially when we’re opening and closing for the day.

Supporting our local branches and embedding deep roots in our local communities.

You’ll be supporting our Customer Contact Centre over the phone, on emails or live chat.

Keeping our customers updated on their accounts

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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