Branch Manager

West Brom Building Society

Dudley

On-site

GBP 35,000 - 50,000

Full time

14 days+

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Benefits offered by this job

25 days holiday plus bank holidays

Paid volunteering days

Living pension contributions

Enhanced family leave

Life assurance

Performance pay review

Private medical insurance

Electric/Hybrid Car Scheme

Perkbox account

Job summary

A leading financial services provider is looking for a Branch Manager to oversee daily operations and lead a team focused on delivering exceptional customer service. The ideal candidate will have experience in people management, a positive and supportive attitude, and a strong commitment to customer needs. This full-time role offers competitive benefits and a commitment to employee development.

Qualifications

Experience in performance management and recruitment within financial services.
Ability to collaborate and share ideas with a team.
Genuine interest in customer needs.

Responsibilities

Oversee daily branch operations.
Lead and coach your team.
Manage recruitment and retention of team members.
Stay updated on products and services.
Ensure safety during branch opening and closing.

Skills

People management experience

Positive attitude

Customer centric

Calm communicator

Empathy

Flexibility

Tech-savvy

Curious mindset

Job description

Join to apply for the Branch Manager role at West Brom Building Society

West Brom Building Society provided pay range

This range is provided by West Brom Building Society. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from West Brom Building Society

Hours: 35 hours per week 09.00 – 14.00 (Customer Facing) 14.00 - 1700 (Telephony) Monday – Friday / 09.30 - 12.30 Saturday

We’re made for each other

At the West Brom, we know solid futures don’t happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we’ll do everything we can to help them build the life they want bit by bit. We’re all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, you’ll put the customer at the heart of everything you do and make a positive lifelong impression.

What you’ll be doing:

Looking after the day to day running of your branch.
You’ll be leading and coaching your team whilst ensuring everything runs smoothly.
Managing recruitment and retention of a high-quality team whilst highlighting good behaviours and tackling poor behaviours fairly and promptly.
Whether someone’s looking for their first home or to build up savings they can rely on, you’ll be there with a positive attitude, ready to help.
Staying up to date on all our products and services so you’re always ready to share your knowledge and support with our customers and your team.
Keeping things safe and sound in branch, especially when we’re opening and closing for the day.
Supporting our local branches and embedding deep roots in our local communities.

What we’re looking for:

People management experience including performance management and recruitment within a financial services industry.
Someone who shows up every day with a positive, helpful, and supportive attitude and makes a heartfelt impression on our customers.
Someone with an infectious team spirit who’s ready to collaborate and share ideas.
A customer centric person who holds a genuine interest in customers and their needs.
A calm, clear, and confident communicator who can get their point across, as well as making other people feel heard.
Empathy, we want you to put yourself in others’ shoes. You’ll need to listen, understand, and offer support to all our customers, as well as your team.
Flexibility, there’ll be times when we’ll need you to step up to help other teams, especially during our busy times.
Tech‑savvy – you’ll need to be able to use a computer and work your way around our systems once we’ve shown you the ropes.
A curious mindset, you’ll be ready to learn and grow, open to challenges and developing new skills.

We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.

What's in it for you:

We pride ourselves on our development opportunities and always look to promote from within wherever possible,
Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year,
2 paid volunteering days a year,
Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we’ll match your further contributions up to 10.6%
Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave,
Life assurance provided by the Society at 4 times your salary,
Yearly performance related pay scheme and pay review,
Private medical insurance that’s discounted when your time with us grows, with the option to include family members,
Salary Sacrifice Electric/Hybrid Car Scheme,
A Perkbox account – giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.

Why choose the West Brom?

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We’re proud of our heritage and absolutely believe that the West Brom is a great place to work. Our employers are the heart of bringing our new vision to life- where our customers and communities own a more secure future. Everyday, through the work they do together and the care they show, they’re helping turn that vision into real and lasting.

We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at careers@westbrom.co.uk.

Do it today and click apply!

*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.

Seniority level