Part-Time Customer Experience Banker

Nationwide; Glasgow; On-site; GBP 16,548,000 - 19,556,000; Part time

Job summary

Nationwide is seeking a Customer Consultant in Glasgow Hillhead to support customers in person and over the phone. The role covers everyday banking moments, guiding customers to digital tools and services, with a focus on trusted guidance and customer care.

You’ll join a team delivering great service across branch and digital channels, adapting to varied customer needs and situations. Training spans the first weeks to set you up for success.

Qualifications

• Experience in a customer service environment is helpful.
• Strong communication and interpersonal skills are essential.
• Comfort with using digital tools and banking apps.

Responsibilities

• Welcome customers into the branch and understand their needs to offer trusted help with banking.
• Handle transactions and queries accurately, keeping security and fairness in mind.
• Help customers get the most from digital banking services and self-service options.
• Guide customers through banking products and services that suit their needs.
• Collaborate with colleagues in a busy branch to deliver excellent customer service.
• Follow processes, spot issues, and escalate concerns to protect customers.

Skills

Customer service

Communication

Digital literacy

Job description

Nationwide is seeking a Customer Consultant in Glasgow Hillhead to support customers in person and over the phone. The role covers everyday banking moments, guiding customers to digital tools and services, with a focus on trusted guidance and customer care.

You’ll join a team delivering great service across branch and digital channels, adapting to varied customer needs and situations. Training spans the first weeks to set you up for success.