Citizen Services Advisor

Dudley; Dudley; Hybrid; GBP 27,000 - 29,000; Part time

Job summary

Dudley Council Plus is recruiting Customer Services Advisors to deliver contact centre services and provide information and guidance on council services. You may interview customers by telephone, in person or electronically, determine eligibility, clarify details and raise service requests while handling payments.

Strong IT literacy and numerical/communication skills are essential as shifts are set by business need across Wednesday to Friday with core hours 08:30–17:15.

Qualifications

• Excellent numerical and communication skills
• Strong IT literacy to operate multiple computer systems

Responsibilities

• Interview customers by telephone, in person or electronically to determine eligibility and customer needs
• Research issues to provide solutions and raise service requests
• Take payments and arrange complex payment plans as required
• Handle multiple council services under pressure with accuracy and keenness to adapt to changes

Skills

IT literacy

Numerical skills

Communication skills

Customer service

Job description

Dudley Council Plus is recruiting Customer Services Advisors to deliver contact centre services and provide information and guidance on council services. You may interview customers by telephone, in person or electronically, determine eligibility, clarify details and raise service requests while handling payments.

Strong IT literacy and numerical/communication skills are essential as shifts are set by business need across Wednesday to Friday with core hours 08:30–17:15.