Part-Time Call Specialist & CRM Admin

Placrrecruitment Co; Peacehaven; On-site; GBP 13,776 - 19,286; Part time

Job summary

Our Client in Peacehaven is seeking an experienced Call Handler / Business Support Administrator for a part-time role. You will join a friendly team, handling calls, updating CRM systems, and booking appointments. The role offers flexible hours including Mondays and Fridays, with Thursday afternoons, in a fast-paced environment.

The successful candidate will deliver professional customer service across various sectors, maintain accurate records, and adapt quickly to new systems and processes.

Qualifications

• Experience in telephone-based customer service or call handling.
• Excellent communication skills with telephone manner.
• Strong computer literacy and quick learner for new systems.
• Experience using CRM systems is advantageous.
• Excellent attention to detail and accuracy.
• Ability to multitask in a fast-paced environment.
• Professional, friendly and positive attitude.
• Flexibility to work additional hours and cover during school holidays.

Responsibilities

• Answer incoming calls professionally on behalf of multiple clients.
• Take accurate messages and forward promptly to clients.
• Book appointments and manage diaries.
• Update and maintain multiple CRM systems.
• Process payments on behalf of clients.
• Follow up enquiries, leads and outstanding payments.
• Respond to customer enquiries via telephone and email.
• Handle complaints and issues professionally.
• Maintain accurate records and call logs.
• Learn and work across multiple sectors and systems.

Skills

Telephone-based service

Excellent communication

Computer literacy

CRM experience

Attention to detail

Multitasking

Professional attitude

Flexibility

Holiday cover

Job description

Our Client in Peacehaven is seeking an experienced Call Handler / Business Support Administrator for a part-time role. You will join a friendly team, handling calls, updating CRM systems, and booking appointments. The role offers flexible hours including Mondays and Fridays, with Thursday afternoons, in a fast-paced environment.

The successful candidate will deliver professional customer service across various sectors, maintain accurate records, and adapt quickly to new systems and processes.