Part Time Call Centre Agent

Pertemps Bond; Coventry; On-site; GBP 7,000 - 10,000; Part time

Benefits offered by this job

Full training and support

Friendly working environment

Part-time hours

Skill development opportunities

Job summary

Pertemps Daventry is seeking a friendly, reliable Part-Time Call Centre Agent for Daventry. 15 hours per week with day, afternoon and night shifts. You’ll handle customer enquiries by phone, delivering accurate information and excellent service.

Ideal candidates have call centre or customer service experience, a confident telephone manner, good listening skills and the ability to stay calm with difficult customers. Training provided.

Qualifications

• Previous call centre or customer service experience is essential.
• Confident and professional telephone manner.
• Good listening and customer service skills.

Responsibilities

• Answer incoming calls in a professional, friendly manner.
• Respond to enquiries and provide accurate information.
• Handle requests, questions and complaints calmly and efficiently.
• Make outbound cold calls when required.
• Record customer information and update records accurately.
• Maintain a high standard of customer service.
• Follow procedures and escalate when needed.
• Work effectively as part of a team.
• Meet agreed service and performance standards.
• Maintain confidentiality of customer information.

Skills

Call centre experience

Customer service

Telephone manner

Active listening

Basic IT skills

Punctual & reliable

Team player

Job description

Pertemps Daventry are currently recruiting for a friendly, reliable and professional Part-Time Call Centre Agent to join one of our established clients based in Daventry.

This is an excellent opportunity for someone looking for Part -Time 15 hours per week , with shifts available days, afternoons and Night Shifts.

You will be responsible for handling customer enquiries by telephone, providing excellent customer service and ensuring customers receive accurate and helpful information.

Key Responsibilities

• Answer incoming customer calls in a professional and friendly manner.
• Respond to customer enquiries and provide accurate information.
• Handle customer requests, questions and complaints calmly and efficiently.
• Make outbound cold calls where required.
• Record customer information and update records accurately.
• Maintain a high standard of customer service.
• Follow company procedures and escalat*?
• Work effectively as part of a team.
• Meet agreed service and performance standards.
• Maintain confidentiality when dealing with customer information.

About You

The successful candidate will have:

• Previous call centre or customer service experience is esstential
• A confident and professional telephone manner.
• Good listening and customer service skills.
• The ability to remain calm and polite when dealing with difficult customers.
• Basic computer and administrative skills.
• A reliable, punctual and organised approach.
• The ability to work independently and as part of a team.
• Previous call centre or customer service experience is esstential

What We Offer

• Full training and support.
• Friendly and supportive working environment.
• Part-time working opportunity.
• The chance to develop your customer service and communication skills.

If you are confident on the telephone, enjoy speaking to customers and are looking for part-time, school-friendly hours, we would love to hear from you.

For more information, please contact Niki at Pertemps Daventry on 01327 220483.

Part time Call Centre Agent Daventry,East Midlands,UK